Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice guy (Mark) and very competent install, highly recommend”

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Posted 3 years ago

“Excellent installer, went over and above to complete what turned out to be a tricky job.”

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Posted 3 years ago

“Great customer service by the chap installing and explained thoroughly what he could and couldn’t do - was really impressed”

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Posted 3 years ago

“Good customer liaison and very good installer.”

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Posted 3 years ago

“Excellent experience on the day of installation. Very poor pre-installation experience from pod-point. I had to escalate a lack of response to my Mazda dealer, as every possible channel I tried to use to contact Pod Point resulted in zero response (e-mail, phone call) from anyone .”

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Posted 3 years ago

“All good no problems at all”

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Posted 3 years ago

“An excellent experience from beginning to end.”

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Posted 3 years ago

“First class service from start to finish. Great communication throughout.”

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Posted 3 years ago

“Shortly after installation the system caught fire and we had the fire brigade out”

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Posted 3 years ago

“The installation was fine, though the plug does not sit in the pod point holder properly”

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Posted 3 years ago

“When you go through the online process you answer a number of questions and take various photos, for example, the planned site for the charge point and your fuse box. We have a couple of fuseboxes and have been advised by our electrician that one of them is "used up". Podpoint's system allows you to upload images of both. Not being certain which one is the box they would need to use, I suggested the length of the cable from pod point to fuse box might be over 15m. Then there is the question of where the electricity connects with both water pipe and gas pipe. After I submitted my responses to all the questions with photos, I was asked to measure from the intended installation point to the fuse box as they would need to quote for extra cable. They also again asked for a photo of where the electrics are attached to gas. Firstly, being one of the few people with enough money to spend on an electric vehicle, I was a bit surprised how much I had to faff around taking photos and then trying to email videos that are just too big to send. Secondly, I don't have gas. I have a heat pump. Gas is dead to me. This is the thing that gets to me the most. The whole point of investing in this sort of tech is to stop using fossil fuels. And yet Podpoint insists on you taking a photo of an electric connection to a gas pipe I do not have. Thirdly, measuring to quote for a cable. No. You do that. You are my supplier. Come and measure it yourself. It was such a backward customer experience for me I just can't be bothered with PodPoint. First World problems - maybe. Third world customer service levels for what should be a premium product.”

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Posted 3 years ago

“Good experience overall.”

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Posted 3 years ago

“Excellent, easy ordering system, great communication and a brilliant job done by the installer. Highly recommended”

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Posted 3 years ago

“Excellent installer”

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Posted 3 years ago

“Good service - I'm fully satisfied”

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Posted 3 years ago

“Easy ordering, quick installation date and problem free job on the day.”

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Posted 3 years ago

“Installed by Haydn. Very professional job. Installed at the point I wanted it.”

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Posted 3 years ago

“Installed efficiently by experienced agent. Arrived on time discussed our needs and carried out the work quickly and neatly.Explained how to use the equipment”

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Posted 3 years ago

“Excellent, efficient service.”

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Posted 3 years ago

“Excellent installation by the experienced engineer who went out of his way to make sure that cables don't ruin the look of the house, thats 5 stars + for him. Communication via emails - had to chase number of times although was told they come back to me on certain days. Didn't like the process at all, its not transparent and clear what needs to happen and you buy homecharger without knowing when it can be installed. After the purchase you need to fill in lentghy technical form with pictures (why not have option for engineer to come out and assess the property for a fee?), after submitting the form and once it assessed you can get charged more (this was in my case) as installation wasn't straight forward. This would be fine but then I would have considered not buying additional options that comes with a charger. Date is also given to you, but that was easy to change.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,115 reviews