Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-installation experience was terrible with lots of calls required. Only just required electrical installation certificate 5 months after installation. Over pretty poor. Continuously calling and emailing enquiries about a new installation after my pod point had been installed and I eventually called and asked them to specifically update their records that I had a point installed. Would only engage once you have paid in full for the installation. Overall poor”

Helpful Report

Posted 3 years ago

“Excellent engineer the whole fitting process was very well organised and professional.”

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Posted 3 years ago

“I would highly recommend PodPoint, the process was quick and easy and they firstly offered to come and fit the charger within a few days. The technician we had was very nice, polite, quick at installing and explained how it all worked. The lady I spoke to originally in sales again was knowledgeable, polite and very helpful. The charger itself is small, neat and easy to use with the app.”

Helpful Report

Posted 3 years ago

“Pros: This company is on fire, with fast dedicated customer service and installers. Ordered on Friday and Podpoint EV charger was installed on Tuesday. The driver/ electrician was swift, the Installation was smooth and had no hitches, and it took less than two hours. Pod point is a Simple machine, that worked straightaway from the word go... Simple enough to use and no pi squared! Cons: Although the company and CSR say it integrates with solar, think what they mean, Solar PV panels send electricity to the grid and EV charger gets KWs from the grid! wow... I think unless Pods update their system and App, it is only using electricity from the grid. Nothing on the app shows it is taking energy from solar generation (like Zappi does). In this regard, they are a bit behind Zappi. I have a 6KW solar system so it will be nice to use generated electricity going into the car instead into the grid...”

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Posted 3 years ago

“Excellent service can not fault anything”

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Posted 3 years ago

“From order to installation, a superb experience! All I need now is the car....”

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Posted 3 years ago

“bbbbbbbbbbbbb”

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Posted 3 years ago

“The installation initially went very well. Nilesh the engineer was very professional and has made a good job of connecting the Pod to my electrical supply. He also connected the POD to my home wifi. Unfortunately, I then downloaded the Pod Point App and was Unable to connect it to the POD. This was completed remotely by Pod Point which delayed the useful functions within the App. I have then received an electrical installation certificate with my name spelled incorrectly, which I have referred back to Pod Point for correction.”

Helpful Report

Posted 3 years ago

“Very quick and straight forward. Adam called in advance and did the job in the time he said he would.”

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Posted 3 years ago

“Mohammed, who did the installation was very pleasant and explained everything to me in a way that I could understand, he put the pod exactly where I wanted it and was very efficient! All in all an excellent experience and consummate installation.”

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Posted 3 years ago

“Installation clean and efficient.”

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Posted 3 years ago

“Very well organised. Short lead time. I was actually offered a slot within 24hrs but I wasn't ready. Chap that arrived was super knowledgeable about the install and EVs in general. He ran through the process and installed in the timescale he said and the install quality was excellent.”

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Posted 3 years ago

“Difficult to schedule, but a good-quality installation in the end. The engineer took pride in his work and did a good job.”

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Posted 3 years ago

“Biggest problem I had was the fact I was informed I would require a newer distribution box. This resulted in waiting weeks to get a company to replace it (after they said they needed to check out all the house electrics). This cost me hundreds of pounds more, and delayed completion of the installation. The engineer who started the installation, came back and completed it. Very friendly, helpful and professional. At the moment I've only used it once, as I'm awaiting my Bulb account to be transferred over to Octopus, at which time my Smets1 electric meter can be upgraded to a Smets2, then I can go onto their eV tariff. To be honest, I hadn't expected so many obstacles.”

Helpful Report

Posted 3 years ago

“The experience could have been better if I was told initially that I had to get the earthing done, this could have been easily done on the day by your Engineer. Couldn't ask many questions to engineer as he gets annoyed. Overall I am that I have got finally and enjoying charging at home.”

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Posted 3 years ago

“Installation was quick and easy, installer was friendly and helpful. Explained everything and did a great job leaving area clean and tidy.”

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Posted 3 years ago

“Very efficient. Very good on-line service and excellent installation”

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Posted 3 years ago

“Generally really good. The sales team and installation team were excellent, but the section in between was poor. Advising me to make changes that, had my dad not been a qualified electrician knowledgeable enough to challenge, would have been unnecessary and costly.”

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Posted 3 years ago

“I have done the ground work and extra work privately I was not been refunded in spite of reminder”

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Posted 3 years ago

“Excellent service, very efficient The fitter was very polite, and helpful and left everything neat and tidy”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews