Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to follow instructions and all done and dusted within an hour and half, lovely chap who did it too 👍🏻”

Helpful Report

Posted 3 years ago

“From booking to installation everything went smoothly. The online booking system was easy to understand and the pre-installation checklist might take a bit of work but it's simple enough. The actual installation was a breeze with little to no fuss. Everything was installed in the outside meter box with the socket point alongside. It was very quick and efficient with minimal disruption to the supply. Overall, a very good company to deal with and a super clean install.”

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Posted 3 years ago

“Expertly fitted”

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Posted 3 years ago

“installer very professional, clean worker and very polite”

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Posted 3 years ago

“Initial form filling a bit of a pain, although I understood the necessity. Actual fitting process was spot on , on time, neat and tidy very professional.”

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Posted 3 years ago

“Satisfied Great engineer”

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Posted 3 years ago

“A very fast and efficient process. Work carried out was excellent.”

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Posted 3 years ago

“I originally cancelled my order on the 10th of February the gentleman was not professional on the phone and didn’t confirm any of my details which I thought was strange. A week went by nothing happened I phoned again on the 16th to check because nothing had happened. I was promised the refund would go into my account it did not. I have sent numerous emails with little or no answer they just ignore you. This company is poor they are easy to take your money but not to return it. I asked for a refund 14 days ago.why pod point please contact me Regards Scott poyser”

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Posted 3 years ago

“Engineer was friendly, quiet and efficient. He did a very neat job, and was thorough when explaining how to operate the system.”

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Posted 3 years ago

“Very nice chap! Waited for me to return Very helpful and polite”

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Posted 3 years ago

“On time, efficient, good comms. All very good.”

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Posted 3 years ago

“When I contacted the sales team, your product was explained to me in detail, and I was happy with it all. The initial installation was first class and Adam Flynn, your technician did a splendid job with the installation. He was very professional and pleasant, and explained everything to me in deatail.”

Helpful Report

Posted 3 years ago

“I have found them speedy, responsive and capable. The Pod works but local IT connectivity has failed, so far, to "connect" the equipment.”

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Posted 3 years ago

“Quick professional and a really nice guy”

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Posted 3 years ago

“Good service from start to finish. Order placed as directed with photographs as required and full explanation for ducting under ground.”

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Posted 3 years ago

“Mark was very professional and did a great job hiding the cable, just as I asked. Thanks”

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Posted 3 years ago

“Sean Whittle was great. Exceeded my expectations. Went through everything properly and ensured we were happy and informed throughout the install.”

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Posted 3 years ago

“The request went in and the work was conducted.”

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Posted 3 years ago

“Faced a delay to get my Pod Point installed even though the company took my payment up front and when it was finally installed it did not work. Although a short-term fix was made via a call to customer services and through an internet fix, I am still waiting for an engineer to come and fix it properly and now it has stopped working at all again. I have to wait over a week for an engineer visit to be arranged to fix something that never worked in the first place. I am very unhappy with the service given my pod cost £1k and will not be recommending the company to my friends and work connections.”

Helpful Report

Posted 3 years ago

“Really helpful and polite. Let us know when the power would be out and talked us through everything we needed to know and answered any queries we had.”

Helpful Report

Posted 3 years ago

Pod is rated 4.6 based on 36,115 reviews