Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mohammed, who did the installation was very pleasant and explained everything to me in a way that I could understand, he put the pod exactly where I wanted it and was very efficient! All in all an excellent experience and consummate installation.”

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Posted 3 years ago

“Installation clean and efficient.”

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Posted 3 years ago

“Very well organised. Short lead time. I was actually offered a slot within 24hrs but I wasn't ready. Chap that arrived was super knowledgeable about the install and EVs in general. He ran through the process and installed in the timescale he said and the install quality was excellent.”

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Posted 3 years ago

“Difficult to schedule, but a good-quality installation in the end. The engineer took pride in his work and did a good job.”

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Posted 3 years ago

“Biggest problem I had was the fact I was informed I would require a newer distribution box. This resulted in waiting weeks to get a company to replace it (after they said they needed to check out all the house electrics). This cost me hundreds of pounds more, and delayed completion of the installation. The engineer who started the installation, came back and completed it. Very friendly, helpful and professional. At the moment I've only used it once, as I'm awaiting my Bulb account to be transferred over to Octopus, at which time my Smets1 electric meter can be upgraded to a Smets2, then I can go onto their eV tariff. To be honest, I hadn't expected so many obstacles.”

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Posted 3 years ago

“The experience could have been better if I was told initially that I had to get the earthing done, this could have been easily done on the day by your Engineer. Couldn't ask many questions to engineer as he gets annoyed. Overall I am that I have got finally and enjoying charging at home.”

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Posted 3 years ago

“Installation was quick and easy, installer was friendly and helpful. Explained everything and did a great job leaving area clean and tidy.”

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Posted 3 years ago

“Very efficient. Very good on-line service and excellent installation”

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Posted 3 years ago

“Generally really good. The sales team and installation team were excellent, but the section in between was poor. Advising me to make changes that, had my dad not been a qualified electrician knowledgeable enough to challenge, would have been unnecessary and costly.”

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Posted 3 years ago

“I have done the ground work and extra work privately I was not been refunded in spite of reminder”

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Posted 3 years ago

“Excellent service, very efficient The fitter was very polite, and helpful and left everything neat and tidy”

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Posted 3 years ago

“Haydn was absolutely first class. Did a first class installation without creating any damage/dust or debris. He was exceeding polite and performed the task in a very professional manner.”

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Posted 3 years ago

“great service thanks”

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Posted 3 years ago

“Excellent service, engineer was earlier than expected and did a first class job”

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Posted 3 years ago

“Very poor experience”

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Posted 3 years ago

“Overall a good experience. Making the order was simple but should be clearer it will take some time as Pod Point require the customer to provide more info and photos of where installation will be than other companies do - guess to save on having a site survey. Once that part complete then it was plain sailing.”

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Posted 3 years ago

“Mr. Sean Whittle did an excellent installation and detail briefing.”

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Posted 3 years ago

“The entire process of ordering and installing POD EV charger couldn’t be made any easier.”

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Posted 3 years ago

“The arrangement for installation worked well though there were problems connecting to our supply. The system could not be tested because of a fault with the car which has now been corrected. The charger emits mixed blue and red flashes and I wonder if something is wrong.”

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Posted 3 years ago

“Everything went well with the ordering process with good communication. The installer was punctual, polite and tidy in his work. However, he was unable to open a connection with podpoint network and therefore unable to demonstrate how we could link to the podpoint app. We tried following the instructions in the booklet, but seemed to get stuck in a loop without any success. We finally got connected after contacting the support centre. This was a disappointing end to an otherwise smooth service.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,115 reviews