Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted the sales team, your product was explained to me in detail, and I was happy with it all. The initial installation was first class and Adam Flynn, your technician did a splendid job with the installation. He was very professional and pleasant, and explained everything to me in deatail.”

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Posted 3 years ago

“I have found them speedy, responsive and capable. The Pod works but local IT connectivity has failed, so far, to "connect" the equipment.”

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Posted 3 years ago

“Quick professional and a really nice guy”

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Posted 3 years ago

“Good service from start to finish. Order placed as directed with photographs as required and full explanation for ducting under ground.”

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Posted 3 years ago

“Mark was very professional and did a great job hiding the cable, just as I asked. Thanks”

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Posted 3 years ago

“Sean Whittle was great. Exceeded my expectations. Went through everything properly and ensured we were happy and informed throughout the install.”

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Posted 3 years ago

“The request went in and the work was conducted.”

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Posted 3 years ago

“Faced a delay to get my Pod Point installed even though the company took my payment up front and when it was finally installed it did not work. Although a short-term fix was made via a call to customer services and through an internet fix, I am still waiting for an engineer to come and fix it properly and now it has stopped working at all again. I have to wait over a week for an engineer visit to be arranged to fix something that never worked in the first place. I am very unhappy with the service given my pod cost £1k and will not be recommending the company to my friends and work connections.”

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Posted 3 years ago

“Really helpful and polite. Let us know when the power would be out and talked us through everything we needed to know and answered any queries we had.”

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Posted 3 years ago

“Nice guy (Mark) and very competent install, highly recommend”

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Posted 3 years ago

“Excellent installer, went over and above to complete what turned out to be a tricky job.”

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Posted 3 years ago

“Great customer service by the chap installing and explained thoroughly what he could and couldn’t do - was really impressed”

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Posted 3 years ago

“Good customer liaison and very good installer.”

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Posted 3 years ago

“Excellent experience on the day of installation. Very poor pre-installation experience from pod-point. I had to escalate a lack of response to my Mazda dealer, as every possible channel I tried to use to contact Pod Point resulted in zero response (e-mail, phone call) from anyone .”

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Posted 3 years ago

“All good no problems at all”

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Posted 3 years ago

“An excellent experience from beginning to end.”

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Posted 3 years ago

“First class service from start to finish. Great communication throughout.”

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Posted 3 years ago

“Shortly after installation the system caught fire and we had the fire brigade out”

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Posted 3 years ago

“The installation was fine, though the plug does not sit in the pod point holder properly”

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Posted 3 years ago

“When you go through the online process you answer a number of questions and take various photos, for example, the planned site for the charge point and your fuse box. We have a couple of fuseboxes and have been advised by our electrician that one of them is "used up". Podpoint's system allows you to upload images of both. Not being certain which one is the box they would need to use, I suggested the length of the cable from pod point to fuse box might be over 15m. Then there is the question of where the electricity connects with both water pipe and gas pipe. After I submitted my responses to all the questions with photos, I was asked to measure from the intended installation point to the fuse box as they would need to quote for extra cable. They also again asked for a photo of where the electrics are attached to gas. Firstly, being one of the few people with enough money to spend on an electric vehicle, I was a bit surprised how much I had to faff around taking photos and then trying to email videos that are just too big to send. Secondly, I don't have gas. I have a heat pump. Gas is dead to me. This is the thing that gets to me the most. The whole point of investing in this sort of tech is to stop using fossil fuels. And yet Podpoint insists on you taking a photo of an electric connection to a gas pipe I do not have. Thirdly, measuring to quote for a cable. No. You do that. You are my supplier. Come and measure it yourself. It was such a backward customer experience for me I just can't be bothered with PodPoint. First World problems - maybe. Third world customer service levels for what should be a premium product.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews