Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the installation was good and the installer very good and professional, the whole experience with podpoint was disappointing, to say the least. Paid £1000 for the charger and it took 3 weeks before they even contacted me and that was because I had to keep chasing almost every other day! Endless phone calls and poor response times. I would not expect to go anywhere else pay £1000 and not get anything for 3.5 weeks!!”

Helpful Report

Posted 3 years ago

“I had to wait 6 months for my EV Charger. Long delay due to you having taken down the wrong email address from Lookers and them not following up. Very disappointing”

Helpful Report

Posted 3 years ago

“Overall - I rate this experience as poor, given the repeated difficulty in communicating with the company before installation, and additional surprise charges which despite asking for an explanation - I have yet to receive. The quality of the installation itself was good and the installer - Craig was excellent. Overall - the admin process lets this company down.”

Helpful Report

Posted 3 years ago

“The engineer that attend was very professional and did a neat job. The office is very poor with after sales. Since the installation, they have tried to send other installers to install another Pod Point, and after 3 months I still haven’t received my electrical inspection certificate. Nobody is returning my calls or emails.”

Helpful Report

Posted 3 years ago

“I wanted the podpoint on the front of the house and was persuaded by the fitter it was not a good idea. The cable I have is not long enough for it to reach to where I told the fitter I park the car.”

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Posted 3 years ago

“initial install date was brought forward as a slot was available. I got the free issue cable installed within the ceiling void and then arranged for the install. First installer found that the garage fuse baord that the EV charger was to be wired to only had one spare way in the board....photos and description that i sent clearly indicated that it only had one spare way? install stopped until i got a new larger board installed with the required minimum 2 spare ways for the double pole switch. rearranged install and electrician came and wired up EV charger. Electrical tests completed and all ok. First time charge a couple of days later caused the MCB to trip in the main house board? The EV charger has not been down rated to 3.7kW as requested (main cable to garage needs upgrading to 6mm to give full 7kW charge) Have now had to request the unit be downgraded to the requested 3.7kW before i can use it....very frustrating. Older model units could easily be set to the 3.7kW by dip switches but newer units seem to have none? hope can be set to 3.7kW over the internet connection? have emailed service but not yet got a reply? I believe i did ask for a tethered unit but the electrician only had an untethered unit down on his work sheet? settled for that just to get it installed on the day......”

Helpful Report

Posted 3 years ago

“It has been a nightmare dealing with Pod Point! Either no response or answers to different questions. Nearly 4 months after starting the process I still have no response regarding the installation of my colleagues charger! The only positive has been the engineer; excellent during the survey and again during the installation - thank you”

Helpful Report

Posted 3 years ago

“Took photos of all the areas, and how I liked it done. Installer came out, and said he couldn't do it, and I needed to upgrade my fusebox... cost me £700. Tried to contact about rearnaging... got limited responses until I rang. Second installer did what looked like a neat job, but must have knocked something as lights in my house stopped working. When I opend the box, the CT part has exposed wires ! Now awaiting a third visit to rectify”

Helpful Report

Posted 3 years ago

“Throughout the process, pod point have been efficient and quick to respond, which in the end was why we did have a successful installation. I would like to pass on our complete dissatisfaction with the initial visit by EDF however that wasted a lot of time and did not pick up serious safety issues with our electrics. It took 3 visits from EDF electricians to install our pod point, there were issues with the earth after the first visit (which we paid another electrician to resolve). At the second visit, further issues with the mains connection were reported which needed to be resolved by our supplier. We were extremely frustrated that these further issues were not picked up by the two electricians that spent an hour looking at our system on the first visit as this led to delays and we almost lost the installation grant.”

Helpful Report

Posted 3 years ago

“It started off well but when the electrician came to my house, it was clear he had done no preparation and that he was unwilling to put the pod where I wanted it - I assume that it was because he is paid on piecework rates and did not want to spend too much time. Very disappointing. However, the pod does the job and works well. Communication was poor. I followed Podpoint's instructions but had to chase and chase for answers. It seemed as if there was no effective management and staff supervision and nobody had the presence of mind to see that emails were covered in staff absences. If they do not improve these aspects, then they cannot be surprised if they lose custom. Nothing to do with Brexit!”

Helpful Report

Posted 3 years ago

“A shaky start where I was requested to send photos of the fuse box, desired installation place and everything in between. I am not an electrical engineer so missed out an important detail about grounding, so the installation was initially put on hold until the issue is rectified. Two weeks and one 3rd party electrician's visit later, it turned out my home wiring was fine, I just didn't know where to look and what to photograph. This delay could have been avoided if PodPoint actually sent an engineer on site to inspect the property, rather than communicating by emails. That being said, once this was clarified the booking went very quickly, within a few days. The engineer came on the agreed date and then another series of issues began. Apparently he was not told about the door between the fuse box and the desired installation location (despite all the photos I sent!), so he came without any parts for routing the cable around the corners. (I'd assume he'd have his van full of different bits for every occasion, but what do I know.) Eventually we agreed on a different location and I initially agreed for my parcel box to be removed for this purpose. In the end, it turned out the removal of the parcel box was completely unnecessary - but now I can't put it back immediately because the charger head holder is in its place. (According to the engineer, I can move it by myself to wherever I want, as soon as he's gone. Lucky me!) Again, all the above issues would have been avoided if only an engineer came to survey the place ahead of the installation. (All happening in March 2022, so COVID lockdown way behind us.) It also takes about 24h for the app/account/email address to be configured which, again, the engineer was unaware of. Initially he said he'd show me how the app works but then he spent another hour on the phone, fiddling with his tablet and switching the PodPoint off and back on. In the end he made an excuse and legged it, leaving me to talk to PodPoint support directly. The engineer, of course, was not from PodPoint but from another company they outsourced to. PodPoint were quick to respond via the app query, which sends an email to them; but again, when I attempted to reply to PodPoint's email, the return address was undeliverable. In the end, it all seems to be working now, but required an excessive and unnecessary level of my time and effort to get it done.”

Helpful Report

Posted 3 years ago

“The installer didn’t complete the installation on the day and hasn’t returned to complete it!!”

Helpful Report

Posted 3 years ago

“What should have been a simple process became very frustrating and annoying apart from the final installation which went well.Robotic, imprecise, instructions and communications.”

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Posted 3 years ago

“the full process has been terrible. I wish I had not done this with you!”

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Posted 3 years ago

“I'm afraid my experience was not a great one. Delays in responding to simple email questions or even acknowledging the installation and then last minute requests from Pod Point only made the whole thing quite stressful. The Engineer then challenged what my electrician had done when a quick Google search would have told him that the RCD we had installed was correct. That was 30 minutes of added stress at the end I did not need !”

Helpful Report

Posted 3 years ago

“I picked Pod Point because it is a well known brand. The installation was very poor however. The engineer was called Murray and he did not have enough of the white internal trunking so made various excuses to take the wiring via a different route from the one planned. He drilled into an internal brick wall unnecessarily and allowed brick dust to settle on my surfaces and belongings without making any effort to cover them. He said he did not carry any dust sheets for this purpose. He then had to discard the hole he had made and take the wiring a different way. It was totally avoidable. He was still at the house at 7.15pm working in the dark outside and having to turn off the electricity in the evening when the family was home instead of earlier in the day when it would have been less disruptive. The job was not completed so another engineer had to attend another day. The second engineer was extremely professional and good.”

Helpful Report

Posted 3 years ago

“Very unnecessarily drawn out experience, that seemed to take 2 weeks to each stage. I rang up 5 or 6 times with up to 50 minute waits as I rarely got answers to my e-mails(even though that's what they ask you to do). The initial stage of ordering was cancelled and after that it took 7 weeks to get it installed. When I did speak to the people on the phone they were very polite and helpful but clearly overworked. Not their fault for my poor scoring. Install on the day was done by a local company and they were excellent.”

Helpful Report

Posted 3 years ago

“Although placing the order was a simple experience, the logistics on the installation date was awful. I had the installation cancelled 4 times and this was generally either cancelled the evening before the installation date or else was cancelled on the day of installation. I had taken days leave for each of the "arranged" installation dates. However when the engineer did turn up, and he was on time, the installation was simple and he took time to show me how it all worked. Get the logistics of the installation dates sorted and it will be a 5 star rating, however this did let the score down so I gave a 2 star.”

Helpful Report

Posted 3 years ago

“Has Pod Point database been hacked? Today I had a scam email pretending to be from Pod Point to my account email saying the usual log in to fake link or account will be cancelled. Then Google search found a Which report saying Pod Point data was a security risk :-(”

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Posted 3 years ago

“Cleared my garage out for 90 mins ahead of installation on a Thursday. Engineer called in sick so installation was postponed. Had to put everything back into my garage. Communication was provided & slot confirmed for Sat 8-12. Emptied garage again. Had plans but my mother in law stayed in the house to await engineer arrival. No return e-mail when engineer didn't show. Provided telephone number rang out. Random number called me at 1.30 & said he would be with me after 2. Had to cancel afternoon plans but install was then successful. Could put things back in my garage again. Sickness happens. Communication & management after that V poor”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,106 reviews