Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,732 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,732 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish, I mean literally left all the rubbish behind for us to dispose of!”

Helpful Report

Posted 2 years ago

“When I placed the order I was warned of high demand and long lead times, which was frustrating as a starting position. The form to book an electrician to fit the unit was lengthy and you could not save it part way through so you had to complete it in one go which took up a lot of time having to upload all of the photos required. When I completed the form the engineer called and said they had a cancellation and could fit two days later!! great.. but that would suggest the long lead time was because the government funding had expired. So I could no longer claim part of the cost back.. which makes the Pod Point a very expensive unit! To add to my frustration when the pod point was fitted the engineer used a circuit breaker on my fuse board for another item in my house. I now have to pay for another electrician to fit another breaker and incur more costs. This was not worth the trouble and cost. In addition to the expensive wall unit the overpriced cable and the additional call-out charge from my electrician I feel I would be better off just plugging in the car to a normal plug socket.”

Helpful Report

Posted 2 years ago

“Took so long as I was getting the Pod as part of my Vauxhall deal”

Helpful Report

Posted 2 years ago

“I had organised installation for a friday, which I had taken annual leave for. On the day no one turned up and when I contacted Pod Point I was informed there had been a mistake with the email and it had been scheduled for the following Tuesday. As this was such short notice I was unable to then get the day off work. The only other date available was Sunday (which I also had work scheduled for) and as it needed completing before the end of the month to qualify for the government grant I had to cancel my Sunday shift. This has resulted in a wasted annual leave day for the original schedule and also a loss of earnings from the Sunday cancelled shift. On the day of installation, Paul was very helpful. He did a great job and considered the aesthetics of the wiring to the charge point as well as advising on the placement. He also was able to advise at a later date on how to connect the charge point to a new wifi system.”

Helpful Report

Posted 2 years ago

“Doesn't work. Still waiting for it to be fixed.”

Helpful Report

Posted 2 years ago

“The installation is fine and works well. However, the company have been very difficult to deal with and have overcharged me for works they claimed would be needed but have not been needed. They then did not respond to my enquiries to request a partial refund. We had a cable installed already but rather than use this, the installer insisted on putting in a new unsightly cable as he had brought the wrong cable clips for just the data cable. He also forgot to bring a ladder, despite knowing it was a two storey house, and was on his own, which was not very safe when we lent him a ladder.”

Helpful Report

Posted 2 years ago

“The gentleman could have been nicer”

Helpful Report

Posted 2 years ago

“A very traumatic experience. Various emails asking for the same information and photographs over and over again. Also asked to address what seemed highly technical questions which were difficult to understand. It felt like we were just being strung along as the company was too busy. Just wish they would have said it will take 3 months rather than wasting our time. I would have been willing to wait. The engineer himself was good when he came. Had to email and telephone. Responses varied from quick, to NOT at all at times. However it all seems to be working well now which is the most important”

Helpful Report

Posted 2 years ago

“Very long-winded to set installation done, asked so many questions around electrics work where I am not an electrician and response time was too long with trying to reach out for answers.”

Helpful Report

Posted 2 years ago

“Whilst the installation was good and the installer very good and professional, the whole experience with podpoint was disappointing, to say the least. Paid £1000 for the charger and it took 3 weeks before they even contacted me and that was because I had to keep chasing almost every other day! Endless phone calls and poor response times. I would not expect to go anywhere else pay £1000 and not get anything for 3.5 weeks!!”

Helpful Report

Posted 2 years ago

“I had to wait 6 months for my EV Charger. Long delay due to you having taken down the wrong email address from Lookers and them not following up. Very disappointing”

Helpful Report

Posted 2 years ago

“Overall - I rate this experience as poor, given the repeated difficulty in communicating with the company before installation, and additional surprise charges which despite asking for an explanation - I have yet to receive. The quality of the installation itself was good and the installer - Craig was excellent. Overall - the admin process lets this company down.”

Helpful Report

Posted 2 years ago

“The engineer that attend was very professional and did a neat job. The office is very poor with after sales. Since the installation, they have tried to send other installers to install another Pod Point, and after 3 months I still haven’t received my electrical inspection certificate. Nobody is returning my calls or emails.”

Helpful Report

Posted 2 years ago

“I wanted the podpoint on the front of the house and was persuaded by the fitter it was not a good idea. The cable I have is not long enough for it to reach to where I told the fitter I park the car.”

Helpful Report

Posted 2 years ago

“initial install date was brought forward as a slot was available. I got the free issue cable installed within the ceiling void and then arranged for the install. First installer found that the garage fuse baord that the EV charger was to be wired to only had one spare way in the board....photos and description that i sent clearly indicated that it only had one spare way? install stopped until i got a new larger board installed with the required minimum 2 spare ways for the double pole switch. rearranged install and electrician came and wired up EV charger. Electrical tests completed and all ok. First time charge a couple of days later caused the MCB to trip in the main house board? The EV charger has not been down rated to 3.7kW as requested (main cable to garage needs upgrading to 6mm to give full 7kW charge) Have now had to request the unit be downgraded to the requested 3.7kW before i can use it....very frustrating. Older model units could easily be set to the 3.7kW by dip switches but newer units seem to have none? hope can be set to 3.7kW over the internet connection? have emailed service but not yet got a reply? I believe i did ask for a tethered unit but the electrician only had an untethered unit down on his work sheet? settled for that just to get it installed on the day......”

Helpful Report

Posted 2 years ago

“When the installers originally visited they could not install the pod point as we had not been notified that our oil boiler need earthing before installation. The service would greatly benefit from an on-site visit prior to installation which would iron out issues beforehand. Trying to get hold of pod point was extremely difficult and days went passed pefore our telephone messages and e-mail were answered”

Helpful Report

Posted 2 years ago

“It has been a nightmare dealing with Pod Point! Either no response or answers to different questions. Nearly 4 months after starting the process I still have no response regarding the installation of my colleagues charger! The only positive has been the engineer; excellent during the survey and again during the installation - thank you”

Helpful Report

Posted 2 years ago

“Took photos of all the areas, and how I liked it done. Installer came out, and said he couldn't do it, and I needed to upgrade my fusebox... cost me £700. Tried to contact about rearnaging... got limited responses until I rang. Second installer did what looked like a neat job, but must have knocked something as lights in my house stopped working. When I opend the box, the CT part has exposed wires ! Now awaiting a third visit to rectify”

Helpful Report

Posted 2 years ago

“Throughout the process, pod point have been efficient and quick to respond, which in the end was why we did have a successful installation. I would like to pass on our complete dissatisfaction with the initial visit by EDF however that wasted a lot of time and did not pick up serious safety issues with our electrics. It took 3 visits from EDF electricians to install our pod point, there were issues with the earth after the first visit (which we paid another electrician to resolve). At the second visit, further issues with the mains connection were reported which needed to be resolved by our supplier. We were extremely frustrated that these further issues were not picked up by the two electricians that spent an hour looking at our system on the first visit as this led to delays and we almost lost the installation grant.”

Helpful Report

Posted 2 years ago

“It started off well but when the electrician came to my house, it was clear he had done no preparation and that he was unwilling to put the pod where I wanted it - I assume that it was because he is paid on piecework rates and did not want to spend too much time. Very disappointing. However, the pod does the job and works well. Communication was poor. I followed Podpoint's instructions but had to chase and chase for answers. It seemed as if there was no effective management and staff supervision and nobody had the presence of mind to see that emails were covered in staff absences. If they do not improve these aspects, then they cannot be surprised if they lose custom. Nothing to do with Brexit!”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 39,732 reviews