A shaky start where I was requested to send photos of the fuse box, desired installation place and everything in between. I am not an electrical engineer so missed out an important detail about grounding, so the installation was initially put on hold until the issue is rectified. Two weeks and one 3rd party electrician's visit later, it turned out my home wiring was fine, I just didn't know where to look and what to photograph. This delay could have been avoided if PodPoint actually sent an engineer on site to inspect the property, rather than communicating by emails. That being said, once this was clarified the booking went very quickly, within a few days. The engineer came on the agreed date and then another series of issues began. Apparently he was not told about the door between the fuse box and the desired installation location (despite all the photos I sent!), so he came without any parts for routing the cable around the corners. (I'd assume he'd have his van full of different bits for every occasion, but what do I know.) Eventually we agreed on a different location and I initially agreed for my parcel box to be removed for this purpose. In the end, it turned out the removal of the parcel box was completely unnecessary - but now I can't put it back immediately because the charger head holder is in its place. (According to the engineer, I can move it by myself to wherever I want, as soon as he's gone. Lucky me!) Again, all the above issues would have been avoided if only an engineer came to survey the place ahead of the installation. (All happening in March 2022, so COVID lockdown way behind us.) It also takes about 24h for the app/account/email address to be configured which, again, the engineer was unaware of. Initially he said he'd show me how the app works but then he spent another hour on the phone, fiddling with his tablet and switching the PodPoint off and back on. In the end he made an excuse and legged it, leaving me to talk to PodPoint support directly. The engineer, of course, was not from PodPoint but from another company they outsourced to. PodPoint were quick to respond via the app query, which sends an email to them; but again, when I attempted to reply to PodPoint's email, the return address was undeliverable. In the end, it all seems to be working now, but required an excessive and unnecessary level of my time and effort to get it done.