Throughout the process, pod point have been efficient and quick to respond, which in the end was why we did have a successful installation. I would like to pass on our complete dissatisfaction with the initial visit by EDF however that wasted a lot of time and did not pick up serious safety issues with our electrics. It took 3 visits from EDF electricians to install our pod point, there were issues with the earth after the first visit (which we paid another electrician to resolve). At the second visit, further issues with the mains connection were reported which needed to be resolved by our supplier. We were extremely frustrated that these further issues were not picked up by the two electricians that spent an hour looking at our system on the first visit as this led to delays and we almost lost the installation grant.