Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A more formal approach during the booking process is preferred. The informality of first names terms should be my choice not yours nor your data system. The lack of an onsight survey also irritates - you’ve passed the risk to the customer. Fortunately the installation went very well.”

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Posted 3 years ago

“Excellent service both from the office & engineer, thank you !!”

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Posted 3 years ago

“Customer service great . Booked in easily , kept informed and even got a cancellation quicker than originally planned . Mick the engineer turned up on time , discussed thoroughly the installation before proceeding. Was professional did a great job .”

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Posted 3 years ago

“Attentive, probem solving and determined to sort to customer satisfaction”

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Posted 3 years ago

“Craig provided an excellent service. Notified me the previous day of an ETA and was very pleasant on arrival. We discussed preferences with the install and he ensured everything was clear prior to leaving. Good, professional workmanship and even went out of his way to guide EV charging.”

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Posted 3 years ago

“Tim was excellent, showed up at the scheduled time and was quick and efficient with the installation.”

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Posted 3 years ago

“The installation engineer arrived punctually, and efficiently fitted the charging point and took the time to explain about it”

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Posted 3 years ago

“From start to finish the process to order the installation to it fitted was exceptional. The engineer which fit the product was very friendly and helpful. He explained the product in detail and cleaned around his work station when finished. Family were present when installed and he was very friendly with them and worked around other work on the property.”

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Posted 3 years ago

“Matthew was excellent with the installation.”

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Posted 3 years ago

“Excellent installation great fitter didn't mess about spot on.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“The engineer was very friendly and helpful. He fitted the charger very quickly and professionally and talked us through how to connect the charger to the wifi.”

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Posted 3 years ago

“The technician arrived on time and completed a neat job in a reasonable time. He was very helpful and left the installation in a clean and tidy condition”

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Posted 3 years ago

“Tracy let me know when she was arriving. Her communication was excellent in explaining the process and estimated timings. Discussed layout and routing of cables of which I was very happy with and ensured I was fully aware of operational instructions before she left. All in all a satisfying process and experience.”

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Posted 3 years ago

“Excellent service, courteous and prompt.”

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Posted 3 years ago

“Top quality product, great service. We had a few challenges and it took longer than I had hoped to get installation scheduled. However, every interaction was very pleasant and productive - I just got the impression of too much demand. Once scheduled everything else has been very smooth. I was quite nervous that the installer would turn up and would find some reason not to continue. The exact opposite was true. I was able to track when exactly the installer would arrive. Matthew, the engineer actually turned up early, could not do enough to help us through and made great suggestions to help us get the best from the unit. The unit itself is very high quality and Matthew made sure we were comfortable with all aspects of the Pod's connection, functionality and how to troubleshoot. All in all, we are delighted with the whole experience.”

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Posted 3 years ago

“Very good, nice and easy and polite service”

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Posted 3 years ago

“Apart from the actual installation the whole process was chaotic and very slow. Emails were not responded to and communication from pod point non existent unless I chased several times. I did nearly cancel the order on several occasions but persevered. The installation was surprisingly efficient - person turned up on time, did a neat job and within the agreed timeframe.”

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Posted 3 years ago

“Efficient work”

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Posted 3 years ago

“Great experience from the installation engineer. Polite and worked in a tidy way. Really has done a great job minimising any visibility of cabling. He also tidied up well at the end, neatening the drill hole to the external wall by using cement with a dye which matches the brickwork. Everything looks far better than I hoped it could, so thanks again. The car is now charging at a much faster rate and the pod is unobtrusive.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews