Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and professional”

Helpful Report

Posted 3 years ago

“Excellent product and easy installation”

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Posted 3 years ago

“Installer was friendly and accommodating. The installation was tidy and exactly what I asked for. Explained next steps and talked me through use and installation. Happy customer so far.”

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Posted 3 years ago

“Engineer was on time and manage to install everything efficiently. Did the job very cleanly and answered all my questions.”

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Posted 3 years ago

“The installers that came out have been professional, polite and so informative! Very pleased!!”

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Posted 3 years ago

“The installer was on time, very polite and did an A++ job on making a neat, cable-free installation. Very impressed and pleased.”

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Posted 3 years ago

“I am disgusted with the lack of customer service. Communication was appalling and every request for assistance had to be made by phone as emails were only answered with standard, meaningless messages. After 3 weeks of sending photos, they said they couldn't lay a short run of cables in the loft because it was only partially boarded. No refund has been received although I had to employ a local electrician to carry out that work. Having said all that, the engineer was very helpful and professional.”

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Posted 3 years ago

“Straightforward experience from start to finish, no hassle very good”

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Posted 3 years ago

“Excellent, efficient, thoughtful and respectful chap who came and did the installation. Was great at advising where best to put the pod point and making sure it was not intrusively positioned”

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Posted 3 years ago

“The guy turned up promptly, the install went well he was all finished in a couple of hours.”

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Posted 3 years ago

“The gentleman Darren who came to fit our Pod Point was pleasant, efficient, and informative. His work was without fault, he was really tidy, and did a wonderful professional job. Well, impressed.”

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Posted 3 years ago

“Excellent service and well explained”

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Posted 3 years ago

“The initial aftersales was quick efficient and the communication was top notch, we were pointed towards the grant (living in rented) which reduced the cost of the unit which was fab. The cont after that waiting for scheduling the fitting took a week and a half and I had to chase. But as soon as I chased I had an email scheduling the following week. The fitter was really great, he was really tidy and buried the cables out of site and was very friendly/approachable. Explained how to use it and went on his way. Great service.”

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Posted 3 years ago

“Speedy service, engineer was great, listened to where I wanted the pod positioned, worked around us as he went, very tidy finish and went through everything we needed to get started.”

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Posted 3 years ago

“Excellent service for fitting off the Charger, Admin side could do with some improvements. Trying to fill out the response form with the photos, measurements and diagrams was a nightmare. Totally unable to load anything. Eventually spoke to an advisor who sent another e-mail stating what was required, and after a good 1.5 hours managed to submit all required information. I had to chase to get a fitting slot. We could not praise your Electrician Michael enough. He was excellent, knew exactly what we needed, went out of his way to ensure we were totally happy where we wanted the charger fitting. Extremely clean and tidy worker, and although very sociable, made sure he never stopped working whilst talking. Would be happy to recommend to anyone!”

Helpful Report

Posted 3 years ago

“Friendly and highly professional installer. Explained everything really well and gave me genuine confidence that I’d made the right choice.”

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Posted 3 years ago

“I was please when Pod Point said they could install my charger in 2 weeks, I was expecting it would take longer. Pod point did contact me a few days before my installation date to say they had a cancellation and could fit me in the next day, to which I happily agreed to. I booked the day off work, however on the day my charger was due to be fitted, I was informed that the engineer had called in sick. Luckily I was given my original date, so only had to wait a few more days, but had to book another day off work! When the installation took place, the engineer was really good and did a great job. Apart from a slight mess around, I would use Pod Point again.”

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Posted 3 years ago

“Please avoid this company as all costs. Appalling customer service, especially their technical support. Reported a fault on my home charger to Pod Point (EV wouldn't charge). The customer services team has been unbelievable poor, no response to emails, meaning you have to constantly chase for updates. Engineer was schedule to attend but failed to turn up, no reason was given. I wrote a complaint that was ignored. When engineer did attend he could not resolve the fault. Investigated myself, as this was 6 weeks after the fault was initially reported, found they had damaged the comms cable on install which was a simple fix. They've now cancelled and their engineers second visit and I'm having to chase as to why. Please avoid this company as all costs.”

Helpful Report

Posted 3 years ago

“The engineer was very good. He worked very efficiently and clean up after. He explained how to use the PodPoint”

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Posted 3 years ago

“Arrived on time and worked efficiently. Neat job. Explained everything very well at the end But no lock available and he will have to return sometime with that. Only problem was with the ordering process due to a problem with Podpoint recognising my payment for the SPD which delayed everything.”

Helpful Report

Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews