Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service that altered the date to fit in with our needs.”

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Posted 2 years ago

“The installation was good but the office communication is extremely slow. Had to chase so many times.”

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Posted 2 years ago

“The customer service wasn’t that great. On occasions I waited almost a week for a reply. I never got straight answers and this dragged out the process. Installation was fab. No complaints there.”

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Posted 2 years ago

“The engineer who installed the Pod Point was courteous and left the job neat and tidy.”

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Posted 2 years ago

“Turned up at the stated time and explained all the installation, very profesdional and neat.”

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Posted 2 years ago

“Matt was a pleasant, courteous and diligent professional.”

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Posted 2 years ago

“Fantastic service from start to finish”

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Posted 2 years ago

“Podpoint were highly recommended to us. The online ordering process was quite complex for an older customer. We were encouraged to buy a cable which the installer said we did not need and must now return. The installation was scheduled within two weeks and the installer came at 3pm, not between 9 and 1 and customer service were hard to reach. The installer and his explanations were excellent”

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Posted 2 years ago

“Engineer was thorough speedy and explained everything carefully”

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Posted 2 years ago

“This looks like a great product. Three and a half weeks after ordering it was installed a couple of days ago. The install by Eddie was better than first class . The ordering process once the order placed was less impressive and communication with the sales team virtually impossible. There was one simple step that was absent from the process once the installation questionnaire was returned. That was an acknowledgment to say “Thanks,we are now working with our installation team to identify a possible installation date- typically we would expect that to be approx XX days/ weeks. “But instead you receive nothing , and e mail queries are ignored and there is no one on the help lines to answer the phone enquiry. So I sat for two weeks without hearing anything - I was starting to wonder whether I had ordered something on a fake website! So great product, fantastic install, but a gap in communications between the sales and operational teams. It shouldn’t be too difficult to improve this”

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Posted 2 years ago

“Very professional service from placing the order to the installation process. Kept well informed about the arrival of the installation engineer.”

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Posted 2 years ago

“Your installation engineer, Gareth was superb, knowledgeable, efficient, very pleasant and deserves 5*. However, your online pre-installation form is over-complicated and not all the information requested was necessary, or relevant.”

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Posted 2 years ago

“Communication from the customer service department is appalling, I had to call everyday for an update even though I was told I would get a call back. One of the gents on the phone was very rude every time I spoke with him. Was told that they could get the product installed quickly? Took 5 weeks. The installation engineers were fantastic.”

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Posted 2 years ago

“Lovely engineer called Carl came to install my pod point. Excellent service and job well done.”

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Posted 2 years ago

“My installer (Cameron) communicated very well before coming, he was friendly, polite and very helpful. A really nice fella who told me exactly what he would do, did it, and explained how the system works. Thanks to him for making it all easy!”

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Posted 2 years ago

“Pod Point engineer Lee explained everything very clearly, ensured that the job was done efficiently with no external cabling visible and left us charging our car.”

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Posted 2 years ago

“Very smooth process”

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Posted 2 years ago

“Overall the installation went well. The engineer that installed my charger was brilliant, gave good explanation of how charger works and was also helpful with technical issue that arose about my electricity supply.”

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Posted 2 years ago

“Great professional service nothing too much trouble.”

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Posted 2 years ago

“Easy to complete and fast at replying to questions. Installation team were great. Very neat work and very tidy.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews