Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as announced.”

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Posted 2 years ago

“Friendly and efficient”

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Posted 2 years ago

“Mixed experience, got a pro-active call and email asking why I hadn’t completed an order. This did actually prompt me to proceed with placing the order but then it was radio silence. I chased via email for an update and to confirm that my pre-installation form had been received but had no response. I eventually called and got out through to somebody who was not the politest and most customer focused person. Ultimately I got a date booked in for installation but I have no confidence that this would have happened had I not persisted with calling/emailing. Installation on the day was perfect; engineer was friendly, punctual and got on with the job without disturbing me too much.”

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Posted 2 years ago

“The installation process was seamless. The guy doing the install was very professional and helpful.”

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Posted 2 years ago

“Excellent installation”

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Posted 2 years ago

“Engineer was on time & fantastic, really helpful & tidy worker who took his time to explain how the new Pod works”

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Posted 2 years ago

“Excellent job, arrived as scheduled and did a very clean job and cleaned up after. Gave excellent instructions on how to operate the Pod and left with a smile! Definitely recommend. Dr S”

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Posted 2 years ago

“The installation was amazing. Comms before the was poor. I had to chase the installation quite a few times. Although in the end we manger to secure a cancellation slot when i called.”

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Posted 2 years ago

“Very happy with my Pod Point install, the team were very helpful during the ordering process and the engineer on the day was polite and took time to explain how the charger works once installed.”

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Posted 2 years ago

“Wonderful experience. Charging was spot on. Instructions are simple to understand. The Installer is very professional and courteous. Very friendly”

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Posted 2 years ago

“Great buying process, good follow-up. The engineer arrived on time, Pod was installed quickly with no fuss, a tidy worker, a nice bloke. He gave me a tutorial so I could use it easily. Strong recommend.”

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Posted 2 years ago

“Felt that the initial abortive visit could have been avoided by a phone call as there was some doubt about the damaged door from the photo. Could have been cleared up on the phone. Installation was carried out competently and professionally by a friendly engineer with a good explanation of functionality. Found it difficult to communicate with the right person - confusion between functions.”

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Posted 2 years ago

“After quite a lengthy process to complete all the checks before the installation could be scheduled, the install of the pod point charger went very smoothly.”

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Posted 2 years ago

“Excellent Service - The Electrician arrived on time and was very efficient”

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Posted 2 years ago

“So far so good.Michael was very good installer & very tidy.”

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Posted 2 years ago

“Installer (Guy and his trainee) were brilliant on the two occasions that they came to the property to carry out the testing and installation but the booking process for getting a slot felt really clunky. I waited over a week to get a reply about getting a booking in place meant I had to chase them by phone to get an installation slot but otherwise PodPoint were fine. The requirement for the installer to take photos of the earth grounding could have been made more clear and seems pointless when the water pipe coming into the property is plastic anyway. I'd still recommend PodPoint at the end of the day!”

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Posted 2 years ago

“Mike was very friendly and he spoke me through all of the functions and answered any questions I had. Did a very good job with the installation. Would recommend him for any installation.”

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Posted 2 years ago

“Easy process and installation”

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Posted 2 years ago

“The company did what was advertised, installed a 7kW charger. Aside from scheduling an earlier appointment and then failing to turn up, they were fairly efficient. Mark, the installer, did a brilliant job on the day. It turned out to be a far-from-straight forward installation and he spent five hours working out the best route and installing it. He was very knowledgeable and the wiring is very tidy indeed.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews