Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient installation”

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Posted 2 years ago

“Very professional and had it up and running in just over an hour...very polite and cleared up all packaging.”

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Posted 2 years ago

“Dillion installed my pod point. Excellent service, explained everything to me and left everywhere clean and tidy. Highly recommend”

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Posted 2 years ago

“Such an easy process to order and pay with the information for choosing the right PodPoint. The photo upload was fairly straightforward as well, although would benefit from a mid-application save, or state exactly what photos will be needed in the email (i.e. water and gas bonding photo requirement) but that was remedied easily enough. Installation booking was easy via a link on the return email and was a quick turnaround as well. The installation tracker (linked on one of the emails) is worth watching for confirmation of date and progress of the installer getting to you. Timing was updated as it went and was spot on. The installation itself was very good, with a very knowledgeable technician and everything went really smoothly on the day. Overall I have been really pleased with the process, and the PodPoint itself is great. I have only had good experience with the public PodPoints too which helped me make my decision and it was the right one for home as well. The App is intuitive, easy to set up timings for Economy 7 as well.”

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Posted 2 years ago

“Sean was very professional many thanks John”

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Posted 2 years ago

“Really happy with my Pod Point installation, the installation engineer Mike was top class. Did a great job, was tidy, kept us fully informed during the process. Couldnt have asked for more.”

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Posted 2 years ago

“An easy and smooth installation. Whilst the electric was knly off for 30mins the electrian worked around our needs as we were WFH. He was so friendly and lovely to work with. Very tidy and talked me through the set up and connected the Podpoint to our WiFi.”

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Posted 2 years ago

“Very polite, very tidy, explained the unit in depth and answered all questions.”

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Posted 2 years ago

“POD looks great, installer was brilliant and put it exactly where I wanted etc. however failed on day 1. Has taken a month to get it resolved and the customer service is a joke for the vast majority I dealt with (one was actually very good), they simply do not read mails, do not respond and keep sending standard messages. No resolved happy with the product, but surely it didn’t need to be that hard to get it fixed, when ultimately it was broken on installation.”

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Posted 2 years ago

“The guy who came out was friendly and helpful. He was tidy and completed the work efficiently.”

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Posted 2 years ago

“Poor support to plan and arrange installation Link from web site and e mails to forms didn’t work. No reply to any e mails I sent. Installation was excellent. Good communication and high quality work. Very friendly”

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Posted 2 years ago

“Really good service and support. The engineer installed the charger without any hassle and he was very polite and professional.”

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Posted 2 years ago

“Given the awful weather, it was a very friendly and professional service.”

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Posted 2 years ago

“It all happened very fast! I uploaded all the required information, 3 hours later I was provided an install date of the following day! The install engineer was excellent, arrived early and was done in a few hours, explained everything thoroughly and did a very neat and tidy job. Exceptional all round.”

Helpful Report

Posted 2 years ago

“Installation wasnt the best Left all brick dust from drilling over my drive and the pod point has already come away from the wall where he has fixed into mortar . Used twice before it detached from wall ! Booking process good ! Cant send photos as currently working away from home !”

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Posted 2 years ago

“Installer was spot on.”

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Posted 2 years ago

“From order through to installation the entire process was smooth and highly professional.”

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Posted 2 years ago

“Great install, super helpful engineer, neat and tidy once finished, working perfectly.”

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Posted 2 years ago

“Overall I'm afraid to give a poor review. I am struggling to put acceptable because I do not feel that the whole process was acceptably managed. First, the installation guys were brilliant, the guys were amazing. Them alone is 5 star service. They were careful, courteous, and highly skilled. An A1 service from them. However, the management of the installation at the central office, and contacting you both by email and on the phone was the most appalling process I have ever experienced. This is for a number of reasons all of which you and I will have recorded from my correspondence with you. In summary, the problems all stemmed from your management of the installation dates and the ladder requirement. Something to me so simple to do was just dealt with by such utter incompetence. Being on hold for sometimes 30 minutes to confirm a delivery date only to be told no one was available to talk to me because "all managers are at lunch" feels pathetic. To be told over the phone repeatedly on separate occasions that I will be contacted "at the end of the day" or "first thing tomorrow" only to hear nothing until I chase is bad management. To be told that it is my responsibility to keep a ladder secure and safe for days, after and not before I've paid for the additional service is simply wrong. Furthermore, you cancelled an install at 3pm for an 8am install the following day with absolutely no explanation until I call just poor communication. There is a clear lack of care about your customers needs around taking time of work to be home and not earning is a real lack of the quality of service you should be providing. I used to recommend pod point as I've had one of your home chargers for years. This install is my second one, and the tech is very reliable. However, this service has scared your reputation in my mind.”

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Posted 2 years ago

“Very quick and efficient installation from Eddy, neat work and very professional.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews