Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer called to say he was close by and a bit ahead time wise this was no problem at all. He was very pleasant and carried out a first class job.”

Helpful Report

Posted 2 years ago

“This is the second Pod Point charger I’ve had installed. First was in 2018 and then in Nov 2023. The technology has moved on quite a bit since then and the Solo charger is more aesthetically pleasing. The ordering process was slick, including the pre-installation self-service survey. Quite a lot of information and photos needed but it wasn’t complicated to obtain. The engineer turned up and installed the charger on the arranged day despite storm Ciaran. Very well installed and the engineer was friendly and efficient. The only minor grumble is that I didn’t get an ETA from the engineer on the morning of the install as promised but no major issue.”

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Posted 2 years ago

“Really impressed with my experience of Pod Point so far. The order process was very simple and the home survey was (relatively) easy to complete and submit - the form does say you will need your MPAN number, but then never asks for it so I just added it in the final optional notes Installation was straightforward with a very friendly installer who kept me updated with the progress as he went. Everything was completed and installed in just over 3 hours from start to finish, only about 40 minutes with no power while he connected the Solo3 to the meter. Very neat and tidy installation and he cleaned up after himself even though all the work was outside anyway! In all, only 9 days from the order placed to installation completion and my car happily charging - at this point, absolutely no complaints whatsoever.”

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Posted 2 years ago

“The installation went very smoothly. Cameron the engineer was friendly and professional and very clear when talking me through the instructions and features”

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Posted 2 years ago

“Prompt, professional and straightforward. 10/10”

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Posted 2 years ago

“Quick, efficient, friendly”

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Posted 2 years ago

“Quick and easy install, friendly installer and looks neat.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Easy to place an order. The team quickly booked me in for installation and the installer is professional.”

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Posted 2 years ago

“Once all the documents required were submitted and checked it took around two weeks including installation would highly recommend pod point, excellent!”

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Posted 2 years ago

“What a lovely helpful installer we had.”

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Posted 2 years ago

“Overall, it was great.”

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Posted 2 years ago

“The ordering process was straightforward. I needed to change my appointment and your staff were very helpful in doing that. Your installer (Tony) called me in advance to double check my availability etc.. When he arrived he was very courteous and explained exactly what he was going to do, what access he required etc. Tony carried out the work very rapidly and the installation looks very neat and professional - Tony gave me a thorough explanation of how everything worked and answered all of my questions. Highly satisfied”

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Posted 2 years ago

“POD point need to be more communicative as I the customer had to do all the running around to arrange cables to be placed ect. And all pod point do is come along and fit the pod and connect to the power meter.”

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Posted 2 years ago

“Absolutely faultless, it’s not often I leave good reviews for things but from start to finish it was flawless. Unfortunately I can’t remember the fitters name but what a super friendly guy and very quick and efficient.”

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Posted 2 years ago

“Very easy - nice,polite and efficient installer.”

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Posted 2 years ago

“Our installation was carried out exactly per schedule with the minimum disruption and with clear instructions given on installation use. All done with great courtesy by Liam.”

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Posted 2 years ago

“Great service from start to finish Our installation engineer was absolutely brilliant 🤩”

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Posted 2 years ago

“Pod point installation was great & worked really well in the first 6months, however this last couple of months I've had nothing but on going issues. communication with Pod point has been appalling, I have emailed them constantly about an on going issues with my car not charging through the night, where my husband and I have been up most of of the night resetting the pod point and and timings on our phones to resolve the issue, but to no avail. The pod point losses signal & has been reset by pod point once they picked up the email (a few days later). In the mean time my husband & I have to drive my car to the nearest charging station at 3am to charge my car so I can go to work. Shocking I am still having issues which have not been resolved. My car is great but the service with pod point is shocking & are very slow in responding to issues, its also costing me more money to charge the car as well as paying for the charger at home that I can NOT USE?”

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Posted 2 years ago

“Engineer was very friendly helpful and informative”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews