Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation was great, the the installers have done a good job. Thanks for making all the work so neat and hiding away the cables as much as possible.”

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Posted 2 years ago

“All went very well on the day.”

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Posted 2 years ago

“Could not be happier. Charger point installed within a week of my first call to Pod Point. The installation was very neat and professional.”

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Posted 2 years ago

“Everything was organised and went according to plan. user friendly website, However the installation form was long and bothersome.”

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Posted 2 years ago

“Very happy with all aspects of the installation”

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Posted 2 years ago

“Came at arranged time and explained what he was able to do and asked if I was happy with plan. He then installed charger and explained all the workings of it and how to download the app and link it to the charger. Pleasant and professional individual who carried out his duties to a high standard.”

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Posted 2 years ago

“Engineer arrived at a sensible time in the morning. He discussed what he was going to do and gave me some choices. Then he got on with it and gave a hand-over when completed. he left the area clean and tidy.”

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Posted 2 years ago

“Great product, polite respectful and clean installation. Thank you Taylor”

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Posted 2 years ago

“Excellent service from enquiry to installation. The only thing missing from the process was ensuring that the charger was connected to the wifi and app.”

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Posted 2 years ago

“Install and order process was ok , however the unit doesn't work , and im still waiting for a solution ! so cant use it ........”

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Posted 2 years ago

“Our installer was running late for our appointment (not his fault) however had the courtesy to call me and apologise.when he arrived everything was completed in a tidy manner and evetything was gully explainec”

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Posted 2 years ago

“Delivered as announced.”

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Posted 2 years ago

“Friendly and efficient”

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Posted 2 years ago

“Mixed experience, got a pro-active call and email asking why I hadn’t completed an order. This did actually prompt me to proceed with placing the order but then it was radio silence. I chased via email for an update and to confirm that my pre-installation form had been received but had no response. I eventually called and got out through to somebody who was not the politest and most customer focused person. Ultimately I got a date booked in for installation but I have no confidence that this would have happened had I not persisted with calling/emailing. Installation on the day was perfect; engineer was friendly, punctual and got on with the job without disturbing me too much.”

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Posted 2 years ago

“The installation process was seamless. The guy doing the install was very professional and helpful.”

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Posted 2 years ago

“Excellent installation”

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Posted 2 years ago

“Engineer was on time & fantastic, really helpful & tidy worker who took his time to explain how the new Pod works”

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Posted 2 years ago

“Excellent job, arrived as scheduled and did a very clean job and cleaned up after. Gave excellent instructions on how to operate the Pod and left with a smile! Definitely recommend. Dr S”

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Posted 2 years ago

“The installation was amazing. Comms before the was poor. I had to chase the installation quite a few times. Although in the end we manger to secure a cancellation slot when i called.”

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Posted 2 years ago

“Very happy with my Pod Point install, the team were very helpful during the ordering process and the engineer on the day was polite and took time to explain how the charger works once installed.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews