Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation was fine but the black cable where the cable runs inside the house is unsightly. No trunking was used. I waited for the installation for 6 weeks and on the day the electrician exceeded their starting time by 3 hrs and consequently finished later than expected. Normally waiting 6 weeks for an electrician can be expected but not when you have to pay in full in advance. I had to make 2 enquiries via a very odd complaints link to a website and even then I needed to telephone on 3 or 4 occasions to find out what was happening.”

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Posted 2 years ago

“Fitting was excellent but it was complicated to explsin what needed to be done before the fitting took place.”

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Posted 2 years ago

“Really pleased with the installer, their professionalism and quality of the work done.”

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Posted 2 years ago

“Thank you so much for a wonderful job at my home”

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Posted 2 years ago

“Good apart from the online Pre Installation Survey form is not the easiest to action, asks for extra images only to tell you the file is too large to process. Took me 4 attempts to complete, taking up to 30 minutes each time.”

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Posted 2 years ago

“Fast installation and very qualified installer. Would highly recommend.”

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Posted 2 years ago

“There was a delay in getting the podpoint installed after my payment”

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Posted 2 years ago

“Our installer was fantastic. He arrived on one of the wettest days imaginable. Provided excellent service throughout his time at our home, continually communicating with what he was doing and then took the time to explain the pod point and talk me through home charging. Upon leaving, he was soaked to the bone and still had a smile on his face. 10/10 for customer service. An excellent experience all round.”

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Posted 2 years ago

“Disappointed, we had to pay all monies upfront before even trying to order. You have had funds for over a month. Communication by email is unwieldy and not convenient, especially after 5pm on a Friday night!!! The right hand doesn't seem to know what the left is doing!”

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Posted 2 years ago

“Efficient service that altered the date to fit in with our needs.”

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Posted 2 years ago

“The installation was good but the office communication is extremely slow. Had to chase so many times.”

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Posted 2 years ago

“The customer service wasn’t that great. On occasions I waited almost a week for a reply. I never got straight answers and this dragged out the process. Installation was fab. No complaints there.”

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Posted 2 years ago

“The engineer who installed the Pod Point was courteous and left the job neat and tidy.”

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Posted 2 years ago

“Turned up at the stated time and explained all the installation, very profesdional and neat.”

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Posted 2 years ago

“Matt was a pleasant, courteous and diligent professional.”

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Posted 2 years ago

“Fantastic service from start to finish”

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Posted 2 years ago

“Podpoint were highly recommended to us. The online ordering process was quite complex for an older customer. We were encouraged to buy a cable which the installer said we did not need and must now return. The installation was scheduled within two weeks and the installer came at 3pm, not between 9 and 1 and customer service were hard to reach. The installer and his explanations were excellent”

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Posted 2 years ago

“Engineer was thorough speedy and explained everything carefully”

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Posted 2 years ago

“This looks like a great product. Three and a half weeks after ordering it was installed a couple of days ago. The install by Eddie was better than first class . The ordering process once the order placed was less impressive and communication with the sales team virtually impossible. There was one simple step that was absent from the process once the installation questionnaire was returned. That was an acknowledgment to say “Thanks,we are now working with our installation team to identify a possible installation date- typically we would expect that to be approx XX days/ weeks. “But instead you receive nothing , and e mail queries are ignored and there is no one on the help lines to answer the phone enquiry. So I sat for two weeks without hearing anything - I was starting to wonder whether I had ordered something on a fake website! So great product, fantastic install, but a gap in communications between the sales and operational teams. It shouldn’t be too difficult to improve this”

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Posted 2 years ago

“Very professional service from placing the order to the installation process. Kept well informed about the arrival of the installation engineer.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews