Mixed experience, got a pro-active call and email asking why I hadn’t completed an order. This did actually prompt me to proceed with placing the order but then it was radio silence. I chased via email for an update and to confirm that my pre-installation form had been received but had no response. I eventually called and got out through to somebody who was not the politest and most customer focused person. Ultimately I got a date booked in for installation but I have no confidence that this would have happened had I not persisted with calling/emailing. Installation on the day was perfect; engineer was friendly, punctual and got on with the job without disturbing me too much.