Unfortunately, the experience I had was very poor. It started with the survey, which in my opinion was not thorough, the surveyor stated you would not go under my flooring to run the cables. But did not explain his preferred route. I was then sent the cables so I could fit them myself. I had to get a contractor in and pay him £180! I was then given a date for installation which was then changed by you. I was then given another date which was a Saturday, the engineer came out late and informed me he didn't have time to complete the job and left to go to a wedding, he also couldn't tell me if he was coming back Monday to finish the job. I phoned you on Monday to find out what was happening, I received a call later that day to rearrange another engineer to come out and finish the job. The engineer did come out and completed the work. According to Jaguar, I should have got a " Standard installation" package, therefore I think you should reimburse me for the £180 I had to pay. I look forward to your comments So all in all it was not a professional project