Terrible customer service - limited ability to speak so they communicate through email - most of the ones I get are apologies for delayed responses. The app is virtually pre-war! Cannot give you live info (you have to wait until it’s finished / you unplug before you know how many miles you’ve added) The unit is ugly, large and tells you virtually nothing unless you go on the app The WiFi signal from the unit is a cheap unit - have had regular drop outs when the rest of the house (inside and outside eg Ring floodlight cameras etc) are fully operational. Poor support in these instances (like, none as I only use the home charger at the weekend as I have a good one at my office (BP)) Some simple advice - improve the app (re issues above) also - if the car is plugged into the unit - just charge the car!!!! Even if there is a schedule set-up (for the next day) it’s obvious the car wants charged NOW otherwise you’re messing about with schedules v manual charging (you have to select one or the other). If you keep manual then the unit doesn’t have the brains to charge for a period of time so just keeps going - not what you want when you get free electricity at work. Employ Customer Care advisors - not the numpties that work there currently who don’t use their initiative / clearly lazy or understaffed judging by the responses and the time taken (interestingly, they respond much quicker when reviews like this are posted - clearly they only care about sales and not after-sales service) Employ better quality installers - had a nightmare with the fool who did the instal - gave wrong information at the 1st attempt then didn’t carry out a simple action that would ah e completed it so had to wait several days for the completion). This was all after completing an extensive pre-instal document with several requested photos - they clearly didn’t look at them otherwise they would have turned up with the £1 clamp or advised it needed done - crazy as they wanted the earth clamped to an alcathene pipe - jeez - it’s plastic so a pointless exercise) All the above said, the cost incurred is way more expensive that the other offerings. Speaking to others who didn’t make the same mistake as me and chose another manufacturer / installer it seems most other options are preferable. I chose mine as it was offered when I ordered the car. Wish I had done my research so I’m not in this continual situation of rubbish hardware / software / customer care.