Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived exactly on time,courteous guy,cleaned up and explained how charger works plus gave a few tips on what to do when my new electric car arrives,ie charging and how to get the most from the battery,definitely recommend this guy.”

Helpful Report

Posted 2 years ago

“Your fitter was brilliant, knew the job inside out and was a pleasant Guy. He is certainly the reason I have given you the Acceptable rating. Absolute nightmare getting to the fitting stage.”

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Posted 2 years ago

“The installer was excellent. Very polite, efficient and knowledgeable. Ran through how it works with clear and simple instructions.”

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Posted 2 years ago

“Lovely guy that fitted by pod point charger today. Felt so sorry for him working out in the freezing conditions but it didn't seem to effect him, he was very cheerful and helpful and made no mess.”

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Posted 2 years ago

“Fantastic service fast clean installation lovely engineer great product all in all brilliant”

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Posted 2 years ago

“The member of staff attending was incredibly nice and hard working. Freezing weather and he kept working to the highest possible standard. The man deserves a raise!”

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Posted 2 years ago

“No link sent for form. Tried to change installation date but no response. Turned up anyway. The installer who turned up however was excellent and left all tidy. End result very nice”

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Posted 2 years ago

“I received a carpark ticket while parking in the Tesco in Eastbourne charging my car. I was in the Pod Point area and charge my car for four hours but was monitored entering and leaving the car park and received £100 fine.”

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Posted 2 years ago

“Installation went smoothly and occurred quickly after placing the order.”

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Posted 2 years ago

“Excellent service from Mike”

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Posted 2 years ago

“The installation went ok although I would have preferred having the option to have the data cable inside the house, given I already had building work inside to easily wire the cable to the box. The other issue is installer couldn’t connect via WiFi despite moving my router outside, a few meters away. I was told to follow the instructions & download the app to do it myself. Downloaded app and it’s not accepting my password. Reset password with ‘forgot password’ option but still can’t login. Called pod point but they’re only open Monday to Friday. Logged a ticket via website and awaiting call back to fix the issue.”

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Posted 2 years ago

“So simple. Fitted just 2 days after ordering. Jack the technician was very professional and polite.”

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Posted 2 years ago

“Very friendly and hard working”

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Posted 2 years ago

“excellent, polite, proffessional”

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Posted 2 years ago

“Whilst the installation itself, carried out by a sub- contractor, was a smooth operation, the communication from Pod Point was very poor. The only direct contact I had with the company was when they collected payment and tried to sell me a more expensive unit. From order to installation took 6 weeks. Prior to installation I was required to submit a large amount of technical information in the form of photographs and a site plan. This needed to be sent twice to two different arms of Pod Point suggesting poor linkage between different sections of the company.”

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Posted 2 years ago

“After some initial confusion and a couple of lost emails, the installation was very smooth process with a nice unit installed with tether. Thanks very much.”

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Posted 2 years ago

“Extremely pleased with the installation. The engineer was polite and efficient.”

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Posted 2 years ago

“The installers were great BUT despite sending videos of where I wanted the cable to run they could not fit it there as they are were not allowed to go up a ladder due to health and safety. I wonder why I had to send the video? They also said that scaffolding would need to be there to run the cable under the eaves, again this was not communicated by pod point. POD point seem to take a long time to answer calls and require a lot of input which then appears superfluous as it is not communicated. My bonding had to be checked again which meant pulling washing machine out again. Did not want a visible black cable running across the house.”

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Posted 2 years ago

“Our installer was excellent. He did an extremely neat and tidy job that included some accurate tricky drilling through brickwork and put the pod point exactly where we asked. He was very pleasant and helpful. The booking experience was also very good. Always heard back within 24-48 hours. Less than 2 weeks from initial enquiry to installation. You need to take good photographs of everything asked for in advance of confirming the scheduled installation date; which is completely understandable in order for pod point to deliver such a slick service.”

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Posted 2 years ago

“It took a bit of time to get everything sorted with house electrics prior to the installation, but once that was done the installation went ahead very smoothly - in fact it was advanced by a few days.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews