Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,137 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straight forward process after purchasing my podpoint online. Quick service with the appointment within a week of ordering. Great customer service from the Engineer who had completed my installation within about one hour. Thank you! Definitely recommend!”

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Posted 2 years ago

“Easy to set up and polite professional engineer.”

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Posted 2 years ago

“Dan worked efficiently to accomplish the installation of our charger. Thanks Dan!”

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Posted 2 years ago

“All good excellent”

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Posted 2 years ago

“Really professional service . Pod point fitted with no issues . Really happy customer thanks !”

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Posted 2 years ago

“The experience would have been better if I had been sent a link when promised.I had to phone to get a link which when it was given only I found the web page was no longer being used by p/p.”

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Posted 2 years ago

“Super efficient, friendly and helpful throughout the entire process from ordering (including supporting a grant application), to installation. The experience couldn't have been better!”

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Posted 2 years ago

“I have found the process slow and the team unhelpful. Was very difficult to get hold of anyone to talk to.”

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Posted 2 years ago

“Incredibly efficient installation - received a text hours after submitting my property details and install was booked for the next morning. Tech was friendly and accommodating.”

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Posted 2 years ago

“Exceptionally professional,courteous and informative.Super neat installation and very pleased.”

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Posted 2 years ago

“Amazing service. Expected to wait weeks as another provider had let us down. Service team (customer care and installer exceptional. Great communications throughout. Highly recommended.”

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Posted 2 years ago

“Great process, quick installation and friendly installer. Thank you.”

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Posted 2 years ago

“While we found the application process with required pictures and information a bit daunting, we did manage to complete it. On the day, the excellent installer suggested a better way. All in all it was a smooth process.”

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Posted 2 years ago

“Our installer , Zian was professional, friendly throughout the process, explaining everything clearly , and at all times, happy to help with any queries that I had.. a real credit to the Company, and made the whole experience very positive”

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Posted 2 years ago

“Ordered online via questionnaire and photos sent, quick response to request fitting took place four days later - text of arrival time of engineer the night before - POD fitting took just over two hours and full explanation of engineer as to workings connected to the wifi and fully working”

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Posted 2 years ago

“Excellent installation service. The charger was installed a week after ordering, by a friendly and professional installer. I did have a query about a discount that was offered and then not applied, which I emailed customer services about and got no reply”

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Posted 2 years ago

“Called first to discuss with Amjad who provided excellent unbiased advice before ordering. The online process was seamless, with installation within two weeks. Within three hours of ordering, I had a call from Bob and arranged installation for the following day. Dale our installer arrived within the time slot, his work was first class, very neat and tidy and all done in 90 minutes. Excellent company from start to finish, highly recommended.”

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Posted 2 years ago

“I really wanted this to be 5 stars. I really did. The ordering, self-survey, confirmation of date (the next day by the way!!!) and arrival on time were all 5 star. I am gutted the install fell so far short. TBF, 90% of that was perfect. But the installer knocked a brick out of the wall trying to drill into it. Then he blamed the power company. Then he left and said its my job to repair. I contacted Pod Pilot and gave them a week to respond. Nil response. So, thanks Pod Pilot. That'll be me left sourcing a builder for DAMAGE done by your installer. Cheers. Thanks a lot.”

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Posted 2 years ago

“Joe the engineer was excellent and informative. The whole process was very simple and efficient.”

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Posted 2 years ago

“The installation was done well and without fuss.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,137 reviews