Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pod point limited we’re great. Fast and effective service. Booked straight in for the same week. Engineer was amazing, excellent customer service skills. On point with the job, went above and beyond even in the bad weather. On time for everything he did from start to finish. Definitely recommend”

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Posted 3 years ago

“Installed quickly with no problems. The engineer was polite and helpful.”

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Posted 3 years ago

“Excellent service and great product - thrilled with it all!”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Excellent experience! From my initial interest via the website to full installation within a matter of days. The installer, Muhamad Ali, was excellent - very helpful, good advice and incredibly efficient. All that remains now is to check that the product works well once I get my electric car! Thanks very much :-)”

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Posted 3 years ago

“Efficient service.”

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Posted 3 years ago

“The chap who came to fit the pod and conducted a pre-installation survey was fantastic. However everything else was horrendous. The questions I received back to the installation form were unclear, unhelpful and you needed to have an electrical degree to understand. In hindsight I wish I had used a firm that automatically conducted a site visit first.”

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Posted 3 years ago

“really nice guy who did a neat job quickly - recommended”

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Posted 3 years ago

“PodPoint suffers from very limited capacity & expertise at its booking & contact centre. Our groundworks booking was communicated to us but not the groundwork team, so they didn't show up, and installation had to be postponed. The necessary data cable was not sent to us as required. Fortunately the installer was great & able to cope with what he termed PodPoint's "usual inefficiency". There are very few people at the contact centre & emails are often unanswered. If there is a race to install EV points, I'd back another provider.”

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Posted 3 years ago

“The preparation for the installation was a bit lengthy, having to take photographs of various aspects of the house electrics, which in post-COVID times could have been done through a visit from an engineer instead. However, the actual installation was top-class. The engineer was very polite, knowledgable, helpful and efficient and I'm very pleased with the job that he did. I now can't wait for my new car to arrive so that I can use the charge point!”

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Posted 3 years ago

“All OK but needed to be nearer to arrival of car as I had forgotten all explanations!8”

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Posted 3 years ago

“Easy to deal with. Engineer on time and made an excellent and neat job”

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Posted 3 years ago

“Excellent service throughout and the installation engineer completed the work very professionally and the final installation was done to a high standard.”

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Posted 3 years ago

“The ordering, booking and installation was all super easy. The installer arrived on time and was helpful in advising the best location and then explaining how it works. The disappointing element was the connection with the App which you can’t do for an hour or so after installation. The charger wouldn’t connect to my app, I raised several support calls and it took 4 days for anyone to get back to me. I also searched and searched and there’s no live chat, email etc. I tried phoning but couldn’t get a response just felt the customer support was poor after I’d paid my money!”

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Posted 3 years ago

“Booking was quick and easy. The pre installation form was a bit tricky but the fact that it made booking the installation so quick and hassle free made up for it. The appt came through very quickly and our installer Mo was very friendly and professional. He was knowledgeable, clean and tidy and considerate to our working from home needs. I haven't got my car yet so haven't tried the podpoint but it all looks good so far.”

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Posted 3 years ago

“Engineer helpful and efficient.”

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Posted 3 years ago

“Details for installation uploaded Saturday evening. Phone call Monday morning to arrange installation. Installed by lunchtime the next day. Couldn't have been easier.”

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Posted 3 years ago

“Good communication throughout, the pre-installation requirements took some time to sort out but we got there. ON the day the install went really well and was very neatly and professionally done.”

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Posted 3 years ago

“Installation within 7 days of completing the order. Home survey was simple to complete and submit. On the installation day the engineer advised on expected arrival time and when he did arrive he explained everything. A really tidy job was done and he cleared up behind himself.”

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Posted 3 years ago

“Technician was very professional and helpful and listened to our requirements. He worked efficiently despite the appalling weather conditions. Only slight issue was that he didn't take away all the packaging and rubbish - we had to dispose of it.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews