The ordering, booking and installation was all super easy. The installer arrived on time and was helpful in advising the best location and then explaining how it works. The disappointing element was the connection with the App which you can’t do for an hour or so after installation. The charger wouldn’t connect to my app, I raised several support calls and it took 4 days for anyone to get back to me. I also searched and searched and there’s no live chat, email etc. I tried phoning but couldn’t get a response just felt the customer support was poor after I’d paid my money!