Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PodPoint suffers from very limited capacity & expertise at its booking & contact centre. Our groundworks booking was communicated to us but not the groundwork team, so they didn't show up, and installation had to be postponed. The necessary data cable was not sent to us as required. Fortunately the installer was great & able to cope with what he termed PodPoint's "usual inefficiency". There are very few people at the contact centre & emails are often unanswered. If there is a race to install EV points, I'd back another provider.”

Helpful Report

Posted 3 years ago

“The preparation for the installation was a bit lengthy, having to take photographs of various aspects of the house electrics, which in post-COVID times could have been done through a visit from an engineer instead. However, the actual installation was top-class. The engineer was very polite, knowledgable, helpful and efficient and I'm very pleased with the job that he did. I now can't wait for my new car to arrive so that I can use the charge point!”

Helpful Report

Posted 3 years ago

“All OK but needed to be nearer to arrival of car as I had forgotten all explanations!8”

Helpful Report

Posted 3 years ago

“Easy to deal with. Engineer on time and made an excellent and neat job”

Helpful Report

Posted 3 years ago

“Excellent service throughout and the installation engineer completed the work very professionally and the final installation was done to a high standard.”

Helpful Report

Posted 3 years ago

“The ordering, booking and installation was all super easy. The installer arrived on time and was helpful in advising the best location and then explaining how it works. The disappointing element was the connection with the App which you can’t do for an hour or so after installation. The charger wouldn’t connect to my app, I raised several support calls and it took 4 days for anyone to get back to me. I also searched and searched and there’s no live chat, email etc. I tried phoning but couldn’t get a response just felt the customer support was poor after I’d paid my money!”

Helpful Report

Posted 3 years ago

“Booking was quick and easy. The pre installation form was a bit tricky but the fact that it made booking the installation so quick and hassle free made up for it. The appt came through very quickly and our installer Mo was very friendly and professional. He was knowledgeable, clean and tidy and considerate to our working from home needs. I haven't got my car yet so haven't tried the podpoint but it all looks good so far.”

Helpful Report

Posted 3 years ago

“Engineer helpful and efficient.”

Helpful Report

Posted 3 years ago

“Details for installation uploaded Saturday evening. Phone call Monday morning to arrange installation. Installed by lunchtime the next day. Couldn't have been easier.”

Helpful Report

Posted 3 years ago

“Good communication throughout, the pre-installation requirements took some time to sort out but we got there. ON the day the install went really well and was very neatly and professionally done.”

Helpful Report

Posted 3 years ago

“Installation within 7 days of completing the order. Home survey was simple to complete and submit. On the installation day the engineer advised on expected arrival time and when he did arrive he explained everything. A really tidy job was done and he cleared up behind himself.”

Helpful Report

Posted 3 years ago

“Technician was very professional and helpful and listened to our requirements. He worked efficiently despite the appalling weather conditions. Only slight issue was that he didn't take away all the packaging and rubbish - we had to dispose of it.”

Helpful Report

Posted 3 years ago

“This is a complementary installation via jaguar promotion. After jaguar supplied the wrong email to podpoint it took 2 months to get the ball rolling. However once pod pour got the correct details process started quickly. After submitting pictures as requested during the pre installation was notified that my elec supply needed in looped. Local elec company did this for free but took 4 months due to being very busy. Once supply was unlooped podpoint scheduled installation within a couple of weeks and is now fitted and working.”

Helpful Report

Posted 3 years ago

“Our engineer was fantastic helpful and professional thanks”

Helpful Report

Posted 3 years ago

“Excellent communication prior to fitting of charger and first rate installation engineer”

Helpful Report

Posted 3 years ago

“Amazing service - paid and fitted within 24 hours, great installation, very happy!”

Helpful Report

Posted 3 years ago

“Very helpful and did efficiently.”

Helpful Report

Posted 3 years ago

“Very efficient. Clear explanation, easily installed. Everything was kept neat and tidy. We have electric roller doors, both of which had a problem (different problems) after the installation and the installer left. This could easily be a complete coincidence but it did seem strange.”

Helpful Report

Posted 3 years ago

“Preparation was difficult. Installation went smoothly.”

Helpful Report

Posted 3 years ago

“A very efficient process”

Helpful Report

Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews