Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An anticlimax....after incessant emails asking why I hadn't ordered yet I was expecting a truly 5 star service. To make it better please consider the following. It would be good to know in advance the photos and information you need to book ahead of entering the online order process as I kept losing my progress and having to go back. That said it wasnt such a big deal. A booking confirmation email would have been good, a telephone call from the installer to say they were en route was expected but didnt happen. I would have appreciated that the installer cleared up his mess and didnt leave it all in a box in my garage and throw his personal rubbish in my bin and more importantly that they showed me how to set it up to WiFi as it still isnt connecting. How about a telephone call after you have recieved my money and the podpoint has been installed to ask how its all going? No aftercare recieved which is a shame.”

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Posted 1 year ago

“I decided to go ahead with Pod Point, as they were highly recommended to me along with the fact that Tesco also had Their chargerS within their car parks. However, I have found them to be very unprofessional, I have been trying to have my charger installed since 02/10/2023 and hoping that it will finally be installed on 05/03/2024. Podpoint ask you to send pictures and draw diagrams in order to save having to send someone round to your house to actually plan and measure up. On 02/10/2023, I paid £1,088 - thereafter , I received a few emails back and forward, but I often I found I had to do the chasing to and from. Despite sending in various pictures of my fuse box and the distance between the fusebox and the location of where I'd like the charge point. It took them until November to come out and advise me that as the distance was greater than 25meters, this was a two man job and also their option of having cabling running along the bottom/foot of the house rather than hiding it under the eaves meant that I had to instruct an external electrician to do the cabling in the basement of my house at an extra cost of £500. I am hoping that Pod Point will be able to fit the charge point and that should be that, however, common sense would have been much appreciated if only they had sent someone out in October to measure up and plan the cabling rather than relying on the end customer. I would definitley not go with Pod Point unless you are not in a rush and don't mind the chase.”

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Posted 1 year ago

“The installation man was pleasant and very tidy in his work. The Pod Point was installed and he let us know the basics in operating the Pod Point via the phone. From first point call to Installation they have been very professional and I would highly recommend them and you could even speak to an actual human being if you wanted to ask any questions and the phones were answered quite quickly which is very rare these days. Thank you very much to the whole team. 😁”

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Posted 1 year ago

“Great installer, Dennis”

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Posted 1 year ago

“Excellent installation by Matt L. The bookming procedure was not perfect, as no one got back to my emails on 2 occassions”

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Posted 1 year ago

“The installation was a smooth and seamless process, with a very helpful installer. Full marks.”

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Posted 1 year ago

“Arrived on time and completed the work”

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Posted 1 year ago

“Installer left without explaining anything. Don't even know how to switch on and off”

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Posted 1 year ago

“Out engineer was fantastic. Completed the work promptly and everything was left clean and tidy. He explained everything after he had finished and showed us how to get the best out of the equipment he had installed”

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Posted 1 year ago

“I submitted my order last year after being told it would only take a week to get the charger installed. I advised Pod Point that the car was being delivered mid February. After much chasing on my part the charger has just been fitted on 1st March two weeks after the delivery of our new car. To me this is an unacceptable delay.”

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Posted 1 year ago

“Everything from start to finish was excellent, to any other companies out there, this is a fantastic example of what great customer service and efficiency looks like! Well done Pod Point.”

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Posted 1 year ago

“.............................”

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Posted 1 year ago

“Nice piece of kit. Installer was a really sound chap.”

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Posted 1 year ago

“from arranged to fitted within around 3 days. Great service.”

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Posted 1 year ago

“Very good communication and the fitter was very friendly, efficient, super helpful and went the extra mile in helping with a follow up visit.”

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Posted 1 year ago

“Very friendly and professional installer.”

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Posted 1 year ago

“A nice neat installation carried out very efficiently.”

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Posted 1 year ago

“Calls from the office were friendly and helpful. The engineer that fitted the charger was polite and friendly, taking any hassle away and sorting any potential issues.”

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Posted 1 year ago

“Eddy arrived promptly and was polite and advised each process as he was installing the pod. He was helpful in helping me set up the app and instructions on how to use the pod. He was brilliant from start to finish, I couldn`t recommend him highly enough.”

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Posted 1 year ago

“Engineer was very helpful and did a very good job”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews