Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“two installations were cancelled, third installation the timings that were given to me were wrong, but luckily the enginner could stay. Poor service and communication.”

Helpful Report

Posted 1 year ago

“The fitter was really good, explained the process and how to use the charger and provide a demonstration. The weather was terrible during the time he was fitting the Pod Point, but just took it in his stride.”

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Posted 1 year ago

“Very simple to select charger on line & pay, then total calamity No1 - engineer didnt turn up at appointment No2 - incorrect option selected for path of cable by ops manager so engineer left as ladder needed No3 - ladder didnt turn up so both engineers couldn't install & left No4 - ladder & 2nd engineer didn't turn up with primary engineer but eventually got job done after multiple phone calls between engineer & office Shambolic”

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Posted 1 year ago

“Very easy and efficient service. Good communication throughout and arrived on time as stated. Friendly, professional staff arrived who was very knowledgeable and explained everything I needed to know. Nothing was too much trouble and very happy with the service we received. Good after care!”

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Posted 1 year ago

“Excellent company I’ve called a few times with questions and queries , all answered efficiently. Installation clean a fast Can not fault any part”

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Posted 1 year ago

“Excellent, fuss free installation completed in a friendly and professional fashion. Very happy with the job.”

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Posted 1 year ago

“Excellent service. Installer arrived when he said he would, took as long as he said, was friendly and polite, made a very tidy job of the installation and clearly explained the functions of the apparatus.”

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Posted 1 year ago

“Exceptionally friendly staff who installed the Pod Point with minimal disruption, quickly & effficiently. Many thanks.”

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Posted 1 year ago

“Podpoint stopped working immediately. I am told it now take up to 2 days for someone to come and resolve.”

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Posted 1 year ago

“A bit stressful at booking process as appointment for installation was cancelled last minute due to staffing issues but engineer (Daniel ) that fitted my charger was brilliant and let me know he was on his way and when he arrived explained in detail what was going to happen. I would definitely recommend this company for your new charger .”

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Posted 1 year ago

“Quality product and Service provider. Installation Engineer Steve, was very experienced.”

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Posted 1 year ago

“fantastic team, fantastic customer service, overall we would highly recommend 👌”

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Posted 1 year ago

“Very happy with the installation of my Pod Point Solo 3. I Would definitely recommend the company to others.”

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Posted 1 year ago

“Excellent service and friendly installer.”

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Posted 1 year ago

“Rowan arrived on time very polite and carried out the installation efficiently and successfully particularly as it was raining.”

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Posted 1 year ago

“The communication was fabulous and very easy to work with. There was support information readily available which in itself was helpful. Eddy H..... was excellent installing the device asking if I was happy with what he was going to do before doing it and explaining what was taking place which nade the whole experience even better. Really pleased with the installation and the professional attitude of Eddy H...... The only thing was that I did not have the best biscuits to bring out which was much deserved. Thank you.”

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Posted 1 year ago

“Everything went smoothly & efficiently”

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Posted 1 year ago

“Very knowledgable and precise installer ... very personable ... nice guy !!!”

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Posted 1 year ago

“Very happy with the service provided.”

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Posted 1 year ago

“Very happy with the your installer and very helpful he's a credit to your company”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews