Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was very quick”

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Posted 1 year ago

“On time and friendly. Explained how to use my charger. Made a bit of a mess and my only complaint is he didn’t clean up, or at least attempt to.”

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Posted 1 year ago

“Great experience! Engineer was great and couldn’t be more helpful and accommodating”

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Posted 1 year ago

“The guy was amazing very polite”

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Posted 1 year ago

“Craig informed me the day before of his arrival time and arrived promptly! The work was completed quickly and efficiently and he very helpful explained the process; all round a quick and easy installation!”

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Posted 1 year ago

“From start to finish everything went as described no grumble's at all. Steve who did the installation was a really nice friendly guy.”

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Posted 1 year ago

“No fuss, quickly and simply got what I needed”

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Posted 1 year ago

“Smooth installation ,Hayden was polite and answered all my queries Excellent”

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Posted 1 year ago

“I have been very impressed with the customer service from Pod Point, the team were very helpful when making the purchase and arranging an install date. The technician (Eddy Howard) arrived at the agreed time today to install my 22kw charger and discussed the installation with me before he started the work. He has done a brilliant install, very neat and when it was all wired in he ran through how to use it and set up the Pod Point app for me.”

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Posted 1 year ago

“Firstly I want to thank Chris Key, one of the Pod Point Ltd., Homecharge Sales Executives. I'd looked at other wall charger types and when I became unsure during the online ordering process, Chris's support was a contributing factor in my decision to proceed. Ordering the product was very straight forward, although after seeing the key-lock and surge protection device fitted during installation, I think the price adder for these items is rather excessive. Installation generally went well, but I think the installer could have shown more care with the new product... Several times during fitting, the chargers plug was dropped on the driveway leaving it rather muddy and scratched upon completion. Also I didn't appreciate having to clear up after installation... screws, bits of wire, nuts and drilling dust, which was ironic given that I was shown power was at the charger using a vacuum cleaner. So far, since installation, I have no major issues. The wall charger appears to be working fine, although seemed to lose WiFi connection the same day Pod Point emailed me to say they'd checked it and were receiving a heartbeat signal every five minutes. I reset my router and now everything seems to be fine again. All-in-all, I would recommend this charger, it's slick and looks tidy. I hope in time, home wall chargers become more reasonably priced and get support for home owners.”

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Posted 1 year ago

“We chose pod point because of reviews It was installed on the 5 th February. It stopped working after 15 minutes of charge. A faulty circuit breaker not made by pod point. Since then despite trying at least 15 times we have been unable to connect to the pod point internet and every time the charger needs to be unplugged we have to disconnect the power because the charger won’t come out. I have been in contact with the help centre then tech team who just send us round the same connection loop described in the guide. IT DOESNT WORK I get the distinct impression that help staff think it is us who are unable to follow instructions The tech team only communicate by email. It is altogether frustrating and I am fed up with the whole response”

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Posted 1 year ago

“Booked and paid for on 17th August 2023, Installed 26/02/2024.... Had to call In February 2024 to chase for installation after having a survey done by Northern power grid in November 2023. (They confirmed no further work was required by email to pod point and CC'd myself and was asked to forward email to pod point). Had an email a week after calling to confirm appointment on the next available date which was 21/02/2024, Took a day off work and no one turned up! Clicked on the track my installer link on the email which then informed me he would attend on 26/02/2024 so had to take another day off.”

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Posted 1 year ago

“Friendly, efficiently installed, knowledgeable and helpful.”

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Posted 1 year ago

“Brilliant service , once paid the installation was done with in 4 days , 10/10”

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Posted 1 year ago

“The installtion in itself was really good. Full credits to the installtion engineer. However, this happened after two confirmed yet postponed appointments.”

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Posted 1 year ago

“What a very professional service and installation. Haydn fromPodpoint installed the charger and cabling with as much care and attention as if he was fitting into his own home. So pleased with the installation. Haydn spent time to explain everything and went through its operation very carefully. From ordering to installation very quick and professional. I would highly recommend Pod point.”

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Posted 1 year ago

“Craig who came to fit the pod point was brilliant! Not only professional and went above and beyond to ensure everything was just as we wanted it, he was such a positive upbeat character which was just a breath of fresh air Thanks Craig!”

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Posted 1 year ago

“Craig arrived on time and did an excellent job”

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Posted 1 year ago

“Carl (the installer) was great, very friendly and no issues with the installation. He kept me updated on the progress and explained how everything worked. I wouldn't say the same about the communication I received from the office, as it was quite difficult to get an answer on a query I had.”

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Posted 1 year ago

“A smooth process from start to finish and the install was very neat. The engineer was very informative and explained everything that needed to be done. Very professional and would recommend to anyone who needs a charger fitting. Very happy with the whole installation.”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews