Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent all round, especially the installation. Haydn was extremely neat, friendly and informative. Would highlyrecommend Pod Point”

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Posted 3 years ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 3 years ago

“Don’t be fooled by reviews about great installation (my install was also great), this review is about living with a Pod Point Charger after a couple of years. Despite Pod Points website listing their chargers as compatible with many brands I have had issues getting over 3.5kw from my 7kw unit and Pod Point tell me their is a compatibility issue with the 8 different vehicles I have tried to charge. I have been back and forth since early April and despite multiple firmware updates and even a hardware replacement my charger is still failing to output at the specified rate, an issue Pod Point have acknowledged is an issue with compatibility they are trying to solve. The reality of this is that I have to pay to charge outside of my EV tariff time zones costing me in the region of 3-4 times the amount. On another review Pod Point made public reach out asking me to contact a specific email address, unfortunately this was just a public gesture and they have failed to respond to me. I have also emailed both their customer and complaints team, both of whom also no longer respond. Today I have unfortunately been forced to file with the courts for the cost of an alternative replacement charger due to the product not being fit for purpose or compatible as advertised.”

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Posted 3 years ago

“Very happy with the installation of the Pod Point universal charger. The work was carried out neatly and with very little mess. The engineer was polite and friendly.”

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Posted 3 years ago

“From the first contact to the completion of the installation, the whole team have been excellent. Kept me upto date the whole time and the installation was quick and neat. Very happy with the service Pod Point have provided and would recommend to all.”

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Posted 3 years ago

“Great installation.”

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Posted 3 years ago

“Matthew very kindly came through to install our new charger today and it has been done very neatly both inside and outside. Very impressed with his communication and the information provided while onsite. He confirmed everything was working correctly before he left.”

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Posted 3 years ago

“Excellent speedy installation . Kept informed and installer went above and beyond with complicated run . Many thanks”

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Posted 3 years ago

“Process of ordering was straight forward. I had read positive reviews online about Pod Point so decided to go with them. I was lucky to get a cancellation so the whole system was ordered and installed within a week. Installation took about two hours and was very neat. Electricity was off for about ten minutes or so. The installer talked me through the process of setting the Pod Point up and I managed to set up the app.”

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Posted 3 years ago

“Efficient friendly service. Work was completed when scheduled.”

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Posted 3 years ago

“Joel was very efficient and a charming young man”

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Posted 3 years ago

“I ordered on a Wednesday night and had my charger on the Friday morning! The engineer was very helpful, and conducted himself in a professional manner. He was very tidy in his approach and took the time to answer my questions and to explain things to me. I can't comment on the charging too much yet, and I will need to see how well the unit works but - so far so good!”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I think a site-visit initially to explain and talk through the options would be better than a questionnaire. The actual installation was very straight forward and the engineer explained everything well, and installed it neatly and without any issues.”

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Posted 3 years ago

“Not the quickest to respond when charger is not working. I have had to chase for a response - both email and phone direct - each occasion they said the tech team would get back to me - 1 and a half days later - still no reply, and car is sat on the drive with a flat battery and no idea when someone will come out and fix? Now on my push bike to work. Shocking back up support service, simply not acceptable. I would advise looking for an alternative brand and supplier. I am, because I do not have faith in product or back up”

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Posted 3 years ago

“Jack Texted when on his way. Arrived on time, carried out the install quickly and efficiently. Cleaned up and explained everything for us.”

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Posted 3 years ago

“Was well informed about arrival time and u get to track when they will arrive. The installer was super friendly and kept me informed about install . Even gave me a quick demonstration about the app. Excellent service”

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Posted 3 years ago

“Everything went very smoothly and efficiently.”

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Posted 3 years ago

“I am extremely impressed with the whole process and quick Sarah was able to have the Technician booked in for installation. Reece was very clear and efficient with the work and explained the whole process and setup.”

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Posted 3 years ago

“I was very impressed with the whole process. The Installation team was very professional and friendly.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews