Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient friendly service. Work was completed when scheduled.”

Helpful Report

Posted 2 years ago

“Joel was very efficient and a charming young man”

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Posted 2 years ago

“I ordered on a Wednesday night and had my charger on the Friday morning! The engineer was very helpful, and conducted himself in a professional manner. He was very tidy in his approach and took the time to answer my questions and to explain things to me. I can't comment on the charging too much yet, and I will need to see how well the unit works but - so far so good!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I think a site-visit initially to explain and talk through the options would be better than a questionnaire. The actual installation was very straight forward and the engineer explained everything well, and installed it neatly and without any issues.”

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Posted 2 years ago

“Not the quickest to respond when charger is not working. I have had to chase for a response - both email and phone direct - each occasion they said the tech team would get back to me - 1 and a half days later - still no reply, and car is sat on the drive with a flat battery and no idea when someone will come out and fix? Now on my push bike to work. Shocking back up support service, simply not acceptable. I would advise looking for an alternative brand and supplier. I am, because I do not have faith in product or back up”

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Posted 2 years ago

“Jack Texted when on his way. Arrived on time, carried out the install quickly and efficiently. Cleaned up and explained everything for us.”

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Posted 2 years ago

“Was well informed about arrival time and u get to track when they will arrive. The installer was super friendly and kept me informed about install . Even gave me a quick demonstration about the app. Excellent service”

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Posted 2 years ago

“Everything went very smoothly and efficiently.”

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Posted 2 years ago

“I am extremely impressed with the whole process and quick Sarah was able to have the Technician booked in for installation. Reece was very clear and efficient with the work and explained the whole process and setup.”

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Posted 2 years ago

“I was very impressed with the whole process. The Installation team was very professional and friendly.”

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Posted 2 years ago

“Great product, installed well, works great”

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Posted 2 years ago

“Professional and efficient”

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Posted 2 years ago

“Engineer was late . Was booked for 11-3 but had to call at 4 and he arrived at 4.30. Took a couple of hours for what was a standard installation with no dramas. Haven’t been able to connect the unit to my wi-fi despite several attempts and the charger holder is not securely fitted to the wall ( A bit disappointing)”

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Posted 2 years ago

“Everything ok installer did a good job and explained everything”

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Posted 2 years ago

“Shortly after the installation of our home charger we lost all power to the property. Pod-point were adamant this was nothing to do with their work but we had an electrician in who diagnosed that a wire had been left loose. Pod-point has refused any refund or reimbursement of costs!”

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Posted 2 years ago

“Excellent service, thanks. Efficient and considerate. Thank you.”

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Posted 2 years ago

“Arrived at the agreed time. The installation was efficiently completed, without any disruption or mess. The engineers were friendly and very professional.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very smooth and quick process. Dale was very polite friendly and informative. Thank you”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews