Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, the installation point from issue of all information process was really quick and appreciated. I work in construction and understood what was being asked for. The offer of a video call talking things through might help/ make things easier for other customers. The installer was prompt, communicative and on time.”

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Posted 3 years ago

“I had a mixed experience, I required multiple emails and explanations of the layout of the house which still wasn’t enough as I then had 2 visits to get the installation complete. Yazmin was very polite is the emails and the 2 technicians that turned up were very helpful and explained what was required. There was an issue with the external wall that was drilled and a piece of brick was damaged and subsequently flies back on, see image.”

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Posted 3 years ago

“The entire experience has been pleasant, from the chat with Sales to the installation process with Mr Thornett. I am very satisfied of both the product and the speed and agility with which the company moved along the various (easy) steps.”

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Posted 3 years ago

“Very polite and professional”

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Posted 3 years ago

“Easy from booking to installer coming to our. Installer was very conscious and did a really good job with no hassle to me. Also went to the care of making sure my app worked correctly prior to leaving. Would highly recommend!”

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Posted 3 years ago

“Exceptional service in terrible weather conditions”

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Posted 3 years ago

“James was fantastic, couldn't have been more helpful. And got everything set up quickly”

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Posted 3 years ago

“Really easy and efficient to deal with from start to finish”

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Posted 3 years ago

“Very professional service”

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Posted 3 years ago

“The installer was very courteous and helpful. He cleaned up behind him as he worked and did a very neat job installing the Pod Point. Only slight complaint is the process of taking photos prior to the installation. The process is quite complicated and takes some time. With no ability to save progress and continue later this makes things quite difficult. Also the photos were not shared with the installer so he had no idea where the unit was meant to go when he arrived”

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Posted 3 years ago

“Charger is good when it works however it has not worked for the last three days been in contact with customer support not great still, have a useless non-operational ornament on my wall, have had to charge yesterday at a public charger 65 pence / kw. I bought the device in good faith had it installed by a registered installer, it has been reset remotely a couple of times however this time was told was not registered and more or less nothing they could do, rubbish customer service. I use my car for work and need the charger to be working and reliable which it is not.”

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Posted 3 years ago

“I arranged the installation and was told I would receive a call prior to installation, the Engineer arrived without notification which caused a disruption to meetings I had planned. Installation was carried out professionally with full explanation of what would happen. Once installed Engineer further explained what had been carried out and how next to proceed. Very Professional Installation, pre-installation communications could be improved.”

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Posted 3 years ago

“Hello, Tony connected my podpoint charger at my old place earlier this year and did a fantastic job. Now I am living with my partner and she suggested we get one fitted here. Had Tony fit it and he did a stellar job. Brilliant just briliant.”

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Posted 3 years ago

“Install guy was excellent Very neat & tiday”

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Posted 3 years ago

“Not a very reliable service from start to finish. Ordered online and completed survey form. Heard nothing back. After 10 days I telephoned. The next day I finally received some feedback. Had to make changes to my supply. Emailed confirmation that changes had taken place then had to telephone as didn’t receive a reply. Arranged technician to install. He arrived 5 days early when no one was home. Then on the the day it was supposed to be installed no one turned up. Had to make a phone call to chase this up as no one informed me engineer wasn’t going to turn up. Re-arranged two days later, finally installed. Engineer was very good and am happy with the finish install.”

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Posted 3 years ago

“Could not have been a better install from 1st point of contact to the engineers visit 1st class service”

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Posted 3 years ago

“The process, while involved, was very smooth with great communication from the scheduling team. Our installer (Matt?) was first class, very knowledgeable and helpful throughout. Overall very pleased with the experience and end result.”

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Posted 3 years ago

“A very quick response that initially ignored me saying "not on Tuesday", but it was changed to Wednesday. The installation was good and SAF the engineer was polite and left no mess behind. He explained my options and suggested alternatives. I am unable to check the thing works as I do not have my car yet - expected in the new year. I was surprised not to be left with an installation note or electrical certificate. I do have a small "getting started" booklet but no warranty certificate which ties my POD point into a warranty.”

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Posted 3 years ago

“Brilliant, really happy with the installation and the comms, very professionally done”

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Posted 3 years ago

“Excellent work clean and neat.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews