Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted Podpoint about the report and they've said its been resolved where it hasn't, its still shows the old Tariff of 28p where the tariff is set at 35.67 pence”

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Posted 4 years ago

“Great experience, easy instillation. Kind and professional fitter.”

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Posted 4 years ago

“Simple, structured ordering process. Installation was arranged and carried out very quickly.”

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Posted 4 years ago

“The process was slick and easy from start to finish. Installed within 48 hours of ordering. Highly recommended.”

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Posted 4 years ago

“Engineer arrived on-time. was a very nice gentleman who managed to get on with the whole family. He was more than helpful to manage my requests and more than pleased to explain every part of the process. only difficulty was getting the app working. a call to the helpline when I found the number (not an easy task) and fixed. all I need is the car now!! 5 STAR DUE TO THE ENGINEER.”

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Posted 4 years ago

“Engineer who did the install was excellent, good communication with him.”

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Posted 4 years ago

“Great service from start to finish, Chris was very helpful & friendly, completed the job with no hassle.”

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Posted 4 years ago

“Great service and installation. Fully explained and neat and tidy work”

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Posted 4 years ago

“Everything has been brilliant, from placing the initial order, right through to the installation itself. The installation was excellent and carried out to a very high standard. The communication has been fantastic throughout the process.”

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Posted 4 years ago

“Timing superb. Communication excellent . Engineer first class.”

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Posted 4 years ago

“Excellent install. Very professional and great product.”

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Posted 4 years ago

“Excellent service from the initial contact via the web site to a personal call to arrange an installation date. Not to mention the whole process was ordered and installed within 24 hours unbelievable service highly recommend”

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Posted 4 years ago

“Excellent service, the team at pod point were very good in arranging everything, the fitter was very knowledgeable and helpful, thank you”

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Posted 4 years ago

“Easy to complete all required forms etc, rapid response to emails, speedy booking of appointment and excellent customer service”

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Posted 4 years ago

“Very pleasant chap. Worked hard to accommodate the requirements of the pods position etc.”

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Posted 4 years ago

“Excellent service… installer was polite, kind, tidy worker and went above and beyond. Thank you!”

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Posted 4 years ago

“Kept updated throughout the process and all as agreement”

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Posted 4 years ago

“Very good service and excellent standards”

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Posted 4 years ago

“Whilst I now have a well fitted and working (fingers crossed) charger this process has been the most stressful and frustrating experience of my life apart from moving house! I knew from the outset that my installation would not be as straightforward as some so back in May submitted drawings, photographs and measurements to ensure that installation was possible prior to ordering an electric vehicle. I received a positive assurance but had a short survey been carried out at this point all future problems could have been avoided. Instead I had an initial exchange of 10 or so emails mainly asking for information already provided. Following my frustrated telephone call the matter was taken control of by a project manager who, although making some mistakes, was always polite and helpful and I was told that everything was in order by the end of July. An installation date toward the end of September was fixed to coincide with the car’s arrival. Two weeks, four visits, a broken meter (and my almost total meltdown) from the appointed date the charger was installed and working. In reality had a survey been carried out upfront or even at the time of the first installers visit the charger would have been fitted in one attempt. An exchange of between 20 and 30 (time consuming) emails could also have been avoided.”

Helpful Report

Posted 4 years ago

“When I 1st contacted pod point in January and got things moving was quick and easy until they found out my electric was looped with 3 other houses therefore unable to install it straight away and was passed to the electric company to do there bit to unloop my electric. Eventually after a long wait for the work to be carried out that was out off pod points hands I was finally able to organise a date that suited myself, again was quick and easy and instalation was done in about 2 and 1/2 hours. Very pleased that now I can charge my car at home.”

Helpful Report

Posted 4 years ago

Pod is rated 4.6 based on 36,144 reviews