Whilst I now have a well fitted and working (fingers crossed) charger this process has been the most stressful and frustrating experience of my life apart from moving house! I knew from the outset that my installation would not be as straightforward as some so back in May submitted drawings, photographs and measurements to ensure that installation was possible prior to ordering an electric vehicle. I received a positive assurance but had a short survey been carried out at this point all future problems could have been avoided. Instead I had an initial exchange of 10 or so emails mainly asking for information already provided. Following my frustrated telephone call the matter was taken control of by a project manager who, although making some mistakes, was always polite and helpful and I was told that everything was in order by the end of July. An installation date toward the end of September was fixed to coincide with the car’s arrival. Two weeks, four visits, a broken meter (and my almost total meltdown) from the appointed date the charger was installed and working. In reality had a survey been carried out upfront or even at the time of the first installers visit the charger would have been fitted in one attempt. An exchange of between 20 and 30 (time consuming) emails could also have been avoided.