Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything has been brilliant, from placing the initial order, right through to the installation itself. The installation was excellent and carried out to a very high standard. The communication has been fantastic throughout the process.”

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Posted 3 years ago

“Timing superb. Communication excellent . Engineer first class.”

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Posted 3 years ago

“Excellent install. Very professional and great product.”

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Posted 3 years ago

“Excellent service from the initial contact via the web site to a personal call to arrange an installation date. Not to mention the whole process was ordered and installed within 24 hours unbelievable service highly recommend”

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Posted 3 years ago

“Excellent service, the team at pod point were very good in arranging everything, the fitter was very knowledgeable and helpful, thank you”

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Posted 3 years ago

“Easy to complete all required forms etc, rapid response to emails, speedy booking of appointment and excellent customer service”

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Posted 3 years ago

“Very pleasant chap. Worked hard to accommodate the requirements of the pods position etc.”

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Posted 3 years ago

“Excellent service… installer was polite, kind, tidy worker and went above and beyond. Thank you!”

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Posted 3 years ago

“Kept updated throughout the process and all as agreement”

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Posted 3 years ago

“Very good service and excellent standards”

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Posted 3 years ago

“Whilst I now have a well fitted and working (fingers crossed) charger this process has been the most stressful and frustrating experience of my life apart from moving house! I knew from the outset that my installation would not be as straightforward as some so back in May submitted drawings, photographs and measurements to ensure that installation was possible prior to ordering an electric vehicle. I received a positive assurance but had a short survey been carried out at this point all future problems could have been avoided. Instead I had an initial exchange of 10 or so emails mainly asking for information already provided. Following my frustrated telephone call the matter was taken control of by a project manager who, although making some mistakes, was always polite and helpful and I was told that everything was in order by the end of July. An installation date toward the end of September was fixed to coincide with the car’s arrival. Two weeks, four visits, a broken meter (and my almost total meltdown) from the appointed date the charger was installed and working. In reality had a survey been carried out upfront or even at the time of the first installers visit the charger would have been fitted in one attempt. An exchange of between 20 and 30 (time consuming) emails could also have been avoided.”

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Posted 3 years ago

“When I 1st contacted pod point in January and got things moving was quick and easy until they found out my electric was looped with 3 other houses therefore unable to install it straight away and was passed to the electric company to do there bit to unloop my electric. Eventually after a long wait for the work to be carried out that was out off pod points hands I was finally able to organise a date that suited myself, again was quick and easy and instalation was done in about 2 and 1/2 hours. Very pleased that now I can charge my car at home.”

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Posted 3 years ago

“Everything has been fantastic, but downloaded App after installation and find the experience with App so far behind the standard received throughout. I do not hesitate to recommend pod point as a home charger and service received, but jury still out on user friendliness of the App”

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Posted 3 years ago

“Very smooth process and great help desk for any questions!”

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Posted 3 years ago

“Looking at the weather 5 minutes before our installation I doubted whether it would be completed but our technician got on with the work to our complete satisfaction. Our only minor gripe was that we had paid for the surge protector but our engineer's worksheet did not show this. If he had not mentioned this we would not have known and paid £100 for nothing. Our engineer did install it and again I must praise his work and explanation. Thanks.”

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Posted 3 years ago

“All worked well, from decision to order to completion of installation.”

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Posted 3 years ago

“Very easy, simple process with an excellent installation team.”

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Posted 3 years ago

“Fitting date to suit. Tracking of engineer's arrival good. Arrived when it said. Engineer courteous and efficient. Tidy worker. Helpful advice.”

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Posted 3 years ago

“Very smooth. Installed professionally. Liam was very efficient and helpful”

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Posted 3 years ago

“good service quick and efficient”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews