This looks like a great product. Three and a half weeks after ordering it was installed a couple of days ago. The install by Eddie was better than first class . The ordering process once the order placed was less impressive and communication with the sales team virtually impossible. There was one simple step that was absent from the process once the installation questionnaire was returned. That was an acknowledgment to say “Thanks,we are now working with our installation team to identify a possible installation date- typically we would expect that to be approx XX days/ weeks. “But instead you receive nothing , and e mail queries are ignored and there is no one on the help lines to answer the phone enquiry. So I sat for two weeks without hearing anything - I was starting to wonder whether I had ordered something on a fake website! So great product, fantastic install, but a gap in communications between the sales and operational teams. It shouldn’t be too difficult to improve this