Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went OK,lots of emails explaining the installation, had to provide a lot of pictures which the engineer I think never saw...installation was OK but the first 20 mins I had to convince the engineer how the install was going to happen....very frustrating but we got there in the end....not had time to test as car not coming until march 2023”

Helpful Report

Posted 3 years ago

“Very quick and tidy. The engineer knew exactly what they were doing and got on with it.”

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Posted 3 years ago

“No hassle putting it in. Good service”

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Posted 3 years ago

“Cameron was superb Fitting was professional Explanation was very simple to understand# Would highly recommend”

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Posted 3 years ago

“Quick and easy and professional”

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Posted 3 years ago

“Fitter was very pleasent. Spoke highly of the product. Showed how easy it was to use and was very quick in fitting the product.”

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Posted 3 years ago

“Quick to take your money, appalling customer service. The installation took over a month to arrange due to a ping pong game of email sending, there was clearly a reluctance by the Domestic Project Manager (Charlie Phillips) to communicate other than by email even though I requested several call backs regarding the installation. Post installation I reported a fault with the unit, The process to report the fault is via email, to which an automated reply is received, this reply advises you that the fault has been logged and a technician will be in contact in 24 hours if not sooner. 9 days later I received an email.”

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Posted 3 years ago

“very professional fitter”

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Posted 3 years ago

“Luam and Mike were both great to deal with. The only slight issue was response times on the emails, the usual was 12-24hrs, and where we had to use an electrician to make some internal adjustments, which at times required an update sooner. We were only updated with a contact phone number right at the end. After the internal work was complete, the outside connection etc. went well with Mike, who was very helpful and informative.”

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Posted 3 years ago

“I experienced no issues with Pod Point. The installer was helpful and polite and efficient.”

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Posted 3 years ago

“Overall a high quality installation supported by an efficient booking and planning process. My only concern was the high cost of additional cabling as it required more than the 3 metres included. Good to see a partial refund is on the way.”

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Posted 3 years ago

“The charger works fine when it works. However it’s totally reliant on my very average internet connection and when that’s insufficient I can’t charge my car. Seems bonkers that my wifi strength determines whether I can charge my car or not. Unless of course there’s a non WiFi option which I don’t know about.”

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Posted 3 years ago

“Installer was great, neat job too. Highly recommended!”

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Posted 3 years ago

“Installer knew what he was doing and was very professional”

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Posted 3 years ago

“The electrician was polite and explained what he was doing and how to use it etc. he was clean and tidy and efficient”

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Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“This was a very easy process and the charger was fitted very quickly with no issues.”

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Posted 3 years ago

“It worked for 24 hours. When it stopped working g I was told it was a problem with my supply. It wasn’t. Now I’m waiting weeks for an engineer.”

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Posted 3 years ago

“Excellent service kept me informed at every stage of the installation. The engineer was professional and courteous and made an excellent job of the installation.”

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Posted 3 years ago

“Although the list of info required at the initial review / quotation stage seemed rather long at the time, this definitely paved the way for a smooth installation. I required a slightly longer cable than standard, from my meter box to the Pod Point and this was accommodated at a minimal extra cost. Once payment was finalised, the installation was completed the following day. Super tidy work and great communication from the Engineers.”

Helpful Report

Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews