Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

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“Pod Point offered a very competitive price, had quick and regular communications and was installed quickly after payment. Melvin the installer was very good. Happy Customer.”

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Posted 3 years ago

“It was difficult to drill through the wall at an angle but the electrician did it well.”

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Posted 3 years ago

“Arrived within allotted time, finished fairly quickly set up great friendly polite installer.”

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Posted 3 years ago

“Efficient friendly”

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Posted 3 years ago

“Excellent service- polite and efficient staff”

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Posted 3 years ago

“Excellent work done by the young gentleman”

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Posted 3 years ago

“The team were very helpful when corresponding & emailing to make arrangements, I always received a speedy response. The engineer who carried out the pre-check and the installation was very friendly, efficient and tidy with the work carried out.”

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Posted 3 years ago

“Last minute cancellation meant we had a slot for installation only 4 days after ordering which was great. Installer was brilliant - punctual, courteous and did a fantastic job - exactly what we wanted and really looks neat. Podpoint unit is great for the price (still getting used to the Smart function though).”

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Posted 3 years ago

“The survey and installation were very good. The information exchange between the survey and the office was not consistent which meant I was asked to pay for 5 additional hours installation time upfront, 3 of which were later refunded. It would have made more sense to explain that there may be additional charges and charge me accurately afterwards. The big upfront cost made me debate whether or not I could afford the install at all. I also had to pay to hire ladders for the installers which was very strange - they are still in my kitchen 10 days later.”

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Posted 3 years ago

“Pod Point were great at every stage of the process. They were very helpful with ordering the product and answered my questions. The installation was very smooth and easy. Cameron was brilliant. He was very friendly and extremely knowledgeable.”

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Posted 3 years ago

“It was hard work and quite tiresome with endless emails and requests to get ready fo the installation. However the installation by Corey was brilliant, so helpful, smooth and straight forward.”

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Posted 3 years ago

“First Class. The installation was carried out by an excellent engineer who discussed all the issues and carried out all the work in a very professional manner 10 out of 10”

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Posted 3 years ago

“From my initial enquiry through to installation has been an easy experience. Very efficient. Phone email text all the way through. Very professional and highly recommend”

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Posted 3 years ago

“Quick turnaround from booking. Installer was punctual, polite and professional.”

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Posted 3 years ago

“A very easy process in undertaking photos for survey assessment, uploading and answering straightforward easy to answer questions. The technician arrived 5 minutes earlier than advised but that was a bonus not a problem. Installation was undertaken without problem and power was off for about 30 minutes. App downloaded fine and charger connected to internet without problem. Basics were explained but unable to demonstrate operation as still waiting for the EV ☹️”

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Posted 3 years ago

“Installation process was very smooth. Chrisnthe installation engineer on the day was fantastic with lots of experience and kept me informed throughout. Tidy and organised and left me very satisfied with services revised and information provided.”

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Posted 3 years ago

“The installer was great....enthusiastic, provided a good service and left a tidy site! Having had to have some changes made to my consumer units, once I reported the completed work, the installation was scheduled and undertaken within 2 working days. There was initial confusion over the organisation of the installation with regard to the interface with my company, the CLM fleet team and podpoint, but that eventually was resolved.”

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Posted 3 years ago

“Great service from first contact to installation, completed questionnaire on Monday installation took place on Wednesday. The engineer was professional and just a very pleasant gentleman. Very happy with the process from beginning to completion”

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Posted 3 years ago

“Engineer arrived for the inital booked appointment but couldnt carry out the works as the layout was not suitable within my house. Rebooked for the following week whilst I lifted floorboards in the mean time. Once the reappointment came around everything went smoothly and as described. The initial information sharing could be improved with a site visit prior to fitting date - otherwise very happy with the experience.”

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Posted 3 years ago

“The installer was excellent, fixing a dangerous loose connection that must have been there for years and had melted parts of the utility box.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews