Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,140 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman who came was polite courteous.”

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Posted 3 years ago

“Excellent service provided, easy booking process and very fast turnaround. Only draw back would be no phone number to ask a quick question but emails are generally answered very quickly, within 1-2 days.”

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Posted 3 years ago

“TL/DR: excellent customer service, sound app, charger works well, top stuff. As someone completely new to owning an electric vehicle, I asked a few friends about their experiences, and Pod Point's name came up. Once I'd registered on the website, a member of the sales team got in touch to help. By help, I mean actually help, by answering my questions, explaining the options, rather than putting on the sales pressure. Once I'd picked the unit - I'd decided on the 7kW Universal Charger, separate security key, and detectable charging cable - it was time for payment. That went through without issue and then I was issued an installation form. The form requires a number of photos - your earthing cable, the potential cable run from electrical units to the charger, account details of the electrical unit, fuse boards, etc - and that took me about twenty minutes to complete. This is probably the most faff in the process, but the form did submit and all was fine. The next working day I was asked which day I'd prefer for installation and by luck, I got the next day. The engineer who visited was a local lad and he did an excellent job all round. The unit was installed without any fuss and after a bit of drilling, fitted to the outside wall and a hidden cable fed back into the garage. The engineer showed me how to reset the unit, how to lock & unlock using the key, what the coloured lights meant on the charger, and ran through a quick manual charge by hooking up my car to the Pod Point. Do pay attention to the use of the key as this will affect the scheduling in the smartphone app later. Keep the booklet that explains the colour codes to hand until you're familiar with them. Also, the yellow and green lights are quite close in colour, so be aware of that. All mess was cleared and I was told to wait a day for the Pod Point IT system to link my ID to the unit. Until that happened, I had to switch on manually, but that's not a major pain. Once the app was active, I was able to set a schedule to charge my car on the cheaper rate electricity. The app can take two rates - daytime and night - and it will show you how much you're spending. The app works and has been reliable over the last week or two. My feedback on the app is would be great to have a "charge now" override button would help. Likewise, a status report on if the Pod Point is locked by the key or if the vehicle is charging. Since installation I've had a request for a review and also a certificate for the electrical work.”

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Posted 3 years ago

“Really great service from start to finish, kept very well informed about the whole installation process. The engineer was fantastic, really neat cabling and fixing, top job.”

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Posted 3 years ago

“Order and install great. But Iv not been able to link the unit to my account I have emailed you re linking this, but Iv not had a response.”

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Posted 3 years ago

“Proficient friendly and quality service”

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Posted 3 years ago

“Emails prior to installation were not handled well, and in the end the wrong day was confirmed. After I pointed this out I had no response, and the installer then turned up without confirmation. Luckily the installation could go ahead, despite prior commitments on the day (because it hadn't been confirmed). The installation itself was fine, and the engineer very helpful.”

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Posted 3 years ago

“Verry fast and plesant instalation”

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Posted 3 years ago

“Arrived on time, did a clean, tidy job inside and out. Kept us informed of what was happening. Really good.”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“Excellent service and extremely quick and efficient booking operation. Fitted within 24 hours of initial call.”

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Posted 3 years ago

“Fitter very good and did what promised to. Still waiting for an email to link to my account my home system, despite being told it would arrive within a few hours and sending emails to chase it up when I did not hear. Still waiting . Also when booking installation on phone very confusing process despite sending numerous pictures.”

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Posted 3 years ago

“Prompt and quick install.”

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Posted 3 years ago

“Very easy process”

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Posted 3 years ago

“Installers turned up on time and completed a very neat and tidy install. Would highly recommend it. Professional engineers who demonstrated how everything worked afterward.”

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Posted 3 years ago

“Impossible to get through on the phone, days for an email reply, no return call. Told unlikely to be fixable, better to replace. I excellent engineer visit, Kevin was superb. Told me it was an easy fix and didn’t need a replacement. Did new one anyway as already paid for Poor enquiry process, excellent engineer”

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Posted 3 years ago

“The installation on the day was good. However, it is taking a while for the app connection to be implemented following my completion of the app registration process.”

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Posted 3 years ago

“The technician who attended was very friendly and professional. He got on with the installation and completed it in good time. He explained how to use the pod point in simple terms. No complaints.”

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Posted 3 years ago

“Very pleasant engineer , very accommodating nothing was an issue.”

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Posted 3 years ago

“The installation was arranged at very short notice and everything went very smoothly.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,140 reviews