Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick, professional and would definitely recommend”

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Posted 3 years ago

“Excellent installer, very friendly, informative a real pleasure to meet. Thank you”

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Posted 3 years ago

“Couldn't find a telephone number to ask if I could return the 10 metre charging cable I ordered by mistake, which has now hopefully been resolved by me awaiting a returns label, otherwise it was a fast efficient service”

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Posted 3 years ago

“From start to finish excellent. Very neat and tidy work Very informative fitter Gareth Very friendly fitter Gives me confidence in the equipment moving forward. Highly recommend”

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Posted 3 years ago

“Filled in the form and was almost immediately called back to set the date for installation. Electrician arrived when he said he would and installed the pod in the exact location I stipulated with minimum fuss. Everyone I encountered during the process was friendly and the pod has worked fine since I received my electric car (early days admittedly).”

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Posted 3 years ago

“From the point of choosing Pod Point to it being installed was absolutely great and stress free! The survey of my property including where I wanted the Point installed was straight forward including the photos. Almost as soon as the survey was received by Pod Point they made contact to arrange installation and for us it was the next day. The person who undertook the installation communicated with us regarding an arrival time. He was prompt, organised and completed it in half a day. He showed us how to work it and made sure we were happy with everything before he left. We are using our Point almost daily and it’s great, easy to use and very convenient!! I would highly recommend Pod Point they are professional, competitively priced and deliver exactly as they promise!!”

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Posted 3 years ago

“Installer was excellent. On time, polite, explained usewell”

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Posted 3 years ago

“Cameron, the installer was excellent.”

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Posted 3 years ago

“Particularly challenging experience due to no pre-installation survey; emails and having to send photos is a restrictive way for customers to understand what is required. The process was drawn out and involved many moving goal posts of what we needed to do, but no help was provided just complicated instructions!”

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Posted 3 years ago

“Excellent service from start to finish. Kevin was lovely, arrived promptly and did a very neat job”

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Posted 3 years ago

“Frustrating having to have to do an assessment and video prior to installation. Which was of no help as the engineer came up with a muchbetter solution than our best guess video assessment. This could have been avoided with a face to face pre installment assessment which would also identified modifications needed to our electric meter tails. Delays in activating our charger post installation due to necessary replacement of meter tails (see above) and there are still ongoing problems connecting charger to Wi-Fi”

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Posted 3 years ago

“Very efficient service and installation. PodPoint works very well for our needs and the app makes it easy.”

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Posted 3 years ago

“Everything went OK,lots of emails explaining the installation, had to provide a lot of pictures which the engineer I think never saw...installation was OK but the first 20 mins I had to convince the engineer how the install was going to happen....very frustrating but we got there in the end....not had time to test as car not coming until march 2023”

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Posted 3 years ago

“Very quick and tidy. The engineer knew exactly what they were doing and got on with it.”

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Posted 3 years ago

“No hassle putting it in. Good service”

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Posted 3 years ago

“Cameron was superb Fitting was professional Explanation was very simple to understand# Would highly recommend”

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Posted 3 years ago

“Quick and easy and professional”

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Posted 3 years ago

“Fitter was very pleasent. Spoke highly of the product. Showed how easy it was to use and was very quick in fitting the product.”

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Posted 3 years ago

“Quick to take your money, appalling customer service. The installation took over a month to arrange due to a ping pong game of email sending, there was clearly a reluctance by the Domestic Project Manager (Charlie Phillips) to communicate other than by email even though I requested several call backs regarding the installation. Post installation I reported a fault with the unit, The process to report the fault is via email, to which an automated reply is received, this reply advises you that the fault has been logged and a technician will be in contact in 24 hours if not sooner. 9 days later I received an email.”

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Posted 3 years ago

“very professional fitter”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews