Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and easy install.”

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Posted 3 years ago

“A relatively straightforward experience. All contact with Pod Point was great. Emails were answered in a timely fashion. Installation was done quickly, and the engineer was great. (Dean)”

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Posted 3 years ago

“A seamless and very professional process from start to finish, highly recommended!”

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Posted 3 years ago

“I was not shown how to set the timers & I was unable to connect to the app for 3-4 days. I had to log in on my PC to link the charger as doing it through the app on my mobile was not working. I was not told I would need to do this.”

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Posted 3 years ago

“Other than the wait for an installation date everything was spot on :)”

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Posted 3 years ago

“Install date was quick. Engineer nice and the work was tidy”

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Posted 3 years ago

“Excellent service & customer service. Quick response & install, professional and pleasant engineer. Met all needs required in arranging installation.”

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Posted 3 years ago

“Great service all round. The website survey was easy to use, very fast delivery and excellent service by the installer. Also a good price”

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Posted 3 years ago

“The installation was very good, the fitter was prompt, polite and extremely neat and tidy. He was very understanding of my mild OCD regarding having everything in line and spaced evenly. The only thing that irritated me during the whole procedure was that in the correspondence my gender was changed from Brendan to Brenda, which although trivial was rather annoying. Other than that 10 out 10 👍”

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Posted 3 years ago

“Fitting of the wall box was done very well. We have a stone faced house, so it takes a lot longer to fit due to the drilling being very difficult with stone being harder to drill into and uneven. The fitter did a very good, neat and tidy job and then went through all the features of the wall box with us. Would highly recommend Pod Point.”

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Posted 3 years ago

“Everything went smooth and was very efficient”

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Posted 3 years ago

“Excellent installation from your installer from the first minute to the last, and queries were answered and the whole process ran very smoothly and professionally. I would highly recommend.”

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Posted 3 years ago

“Installation engineer very friendly and explained all. Job very neatly done.”

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Posted 3 years ago

“Where to start. Support is a nightmare to get hold of. Over an hour and a half on the phone to get an update on my support case. Installed the charger however didn't set it up to work with our solar system that was pretty obvious we had solar. Then the charger filled with water. Logged another job only for them to close the case without it being fixed. Now charger is dead. Another call to Pod-Point and again another case. Had to spend £25 to charge the car at a public charge point....as a gesture they topped up our account with £15....thanks!!! Wish to God I had never gone with Pod-Point. Nothing but issues since the start. You cannot email them. You have to find the hidden form, hidden in their support documents, to raise a request or sit on the phone to get a case logged. Shocking support seeing as I warned them weeks ago water was getting into the charger.”

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Posted 3 years ago

“Prompt , qiuick and efficient excellent service”

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Posted 3 years ago

“Engineer arrived within 4 days of placing order. Quick and efficient installation where I wanted it to be located. Full demonstration of how to use it was given. Linked up my wifi and set up my account. 5 stars all round.”

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Posted 3 years ago

“Very professionally done”

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Posted 3 years ago

“The electrical engineer who installed my pod point was lovely, very respectful and so helpful. He was considerate of the fact that I was on a nightshift. He took the safety of my property seriously and explained everything thoroughly.”

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Posted 3 years ago

“Mark the electrician that came was excellent - knowledgeable helpful informed. Podpoint call centre a bit disorganised - didnt return emails and had to chase to get answers - appeared to be run by young people who had no urgency in confirming things or communicating and missing the point of me having to coordinate with an electrician pre installation of the EV charger. When had a problem with the App they were over a week replying.”

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Posted 3 years ago

“The installation of my Podpoint solo charger was professionally done by the Engineer Ryan. He explained me how to use it and did the job efficiently”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews