Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from start to finish engineer was very knowledgeable and clean and tidy”

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Posted 2 years ago

“Fast and efficient and friendly couldn't ask for more.such a great service.”

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Posted 2 years ago

“Engineer was quick polite and very helpful and full of relevant information , clean and tidy after himself”

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Posted 2 years ago

“The technician/engineer was very polite, explained Everything in detail and was quick and tidy. A pleasant experience”

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Posted 2 years ago

“Quick and easy experience”

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Posted 2 years ago

“Fitter was excellent. He explained everything and worked in the rain without complaining. He did a nice neat and tidy job.”

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Posted 2 years ago

“All staff are very helpful and knowledgable.”

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Posted 2 years ago

“The technician was on time, very polite and put the charger exactly where I wanted it. The booking process is fairly straight forward although some of the questions and photos required take a bit of investigation, however this makes the fitting fairly easy on the day. The area was left clean and tidy and the charger and process was all fully explained to me.”

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Posted 2 years ago

“Very straightforward comms beforehand and installation engineer did a great job on the day. Very happy with the result.”

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Posted 2 years ago

“After an initial look on the PodPoint website, I was contacted by a very knowledgeable member of staff who answered all of my questions. I then completed the order, and the PodPoint was installed 3 days later. The installer explained everything he was doing and walked me through the changes made. He then went through a very thorough handover and explanation of the system.”

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Posted 2 years ago

“The fitter was good at communicating, job was done quickly and efficiently. Only problem is that the plug-in end does not stay in the 'holster' but keeps falling onto the floor. I would like someone to contact me about this, or I could contact Mazda.”

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Posted 2 years ago

“Great and easy install.”

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Posted 2 years ago

“A relatively straightforward experience. All contact with Pod Point was great. Emails were answered in a timely fashion. Installation was done quickly, and the engineer was great. (Dean)”

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Posted 2 years ago

“A seamless and very professional process from start to finish, highly recommended!”

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Posted 2 years ago

“I was not shown how to set the timers & I was unable to connect to the app for 3-4 days. I had to log in on my PC to link the charger as doing it through the app on my mobile was not working. I was not told I would need to do this.”

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Posted 2 years ago

“Other than the wait for an installation date everything was spot on :)”

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Posted 2 years ago

“Install date was quick. Engineer nice and the work was tidy”

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Posted 2 years ago

“Excellent service & customer service. Quick response & install, professional and pleasant engineer. Met all needs required in arranging installation.”

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Posted 2 years ago

“Great service all round. The website survey was easy to use, very fast delivery and excellent service by the installer. Also a good price”

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Posted 2 years ago

“The installation was very good, the fitter was prompt, polite and extremely neat and tidy. He was very understanding of my mild OCD regarding having everything in line and spaced evenly. The only thing that irritated me during the whole procedure was that in the correspondence my gender was changed from Brendan to Brenda, which although trivial was rather annoying. Other than that 10 out 10 👍”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews