Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,137 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial service was great. Response to my order was very quick and an appointment for installation came the next morning. The installation itself was good and the engineer explained everything. A few days later we received our EV, we managed three charges in two days and then the Pod Point stopped working completely. I now have to use the 3-pin plug charger which takes ages to fully charge my car. No update yet as to when Pod Point will come and fix the issue. It’s a huge amount of money - ~£1000 for a device that was used three times before breaking. I would have expected a much quicker response to the issue and certainly feel disappointed now.”

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Posted 3 years ago

“The home installer was excellent. He did the survey and then carried out the installation, which was not straight forwards, but he did a really good job.”

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Posted 3 years ago

“Amazing service from start to finish engineer was very knowledgeable and clean and tidy”

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Posted 3 years ago

“Fast and efficient and friendly couldn't ask for more.such a great service.”

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Posted 3 years ago

“Engineer was quick polite and very helpful and full of relevant information , clean and tidy after himself”

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Posted 3 years ago

“The technician/engineer was very polite, explained Everything in detail and was quick and tidy. A pleasant experience”

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Posted 3 years ago

“Quick and easy experience”

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Posted 3 years ago

“Fitter was excellent. He explained everything and worked in the rain without complaining. He did a nice neat and tidy job.”

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Posted 3 years ago

“All staff are very helpful and knowledgable.”

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Posted 3 years ago

“The technician was on time, very polite and put the charger exactly where I wanted it. The booking process is fairly straight forward although some of the questions and photos required take a bit of investigation, however this makes the fitting fairly easy on the day. The area was left clean and tidy and the charger and process was all fully explained to me.”

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Posted 3 years ago

“Very straightforward comms beforehand and installation engineer did a great job on the day. Very happy with the result.”

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Posted 3 years ago

“After an initial look on the PodPoint website, I was contacted by a very knowledgeable member of staff who answered all of my questions. I then completed the order, and the PodPoint was installed 3 days later. The installer explained everything he was doing and walked me through the changes made. He then went through a very thorough handover and explanation of the system.”

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Posted 3 years ago

“The fitter was good at communicating, job was done quickly and efficiently. Only problem is that the plug-in end does not stay in the 'holster' but keeps falling onto the floor. I would like someone to contact me about this, or I could contact Mazda.”

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Posted 3 years ago

“Great and easy install.”

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Posted 3 years ago

“A relatively straightforward experience. All contact with Pod Point was great. Emails were answered in a timely fashion. Installation was done quickly, and the engineer was great. (Dean)”

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Posted 3 years ago

“A seamless and very professional process from start to finish, highly recommended!”

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Posted 3 years ago

“I was not shown how to set the timers & I was unable to connect to the app for 3-4 days. I had to log in on my PC to link the charger as doing it through the app on my mobile was not working. I was not told I would need to do this.”

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Posted 3 years ago

“Other than the wait for an installation date everything was spot on :)”

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Posted 3 years ago

“Install date was quick. Engineer nice and the work was tidy”

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Posted 3 years ago

“Excellent service & customer service. Quick response & install, professional and pleasant engineer. Met all needs required in arranging installation.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,137 reviews