Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,140 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not one of the best implementation experiences. Product works ok, but again, connecting and activating the app was super fiddly.”

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Posted 3 years ago

“The engineer was great, he explained everything very clearly. He was very friendly and I am very happy with the professional and helpful behaviour of the engineer. Thank you!! Great work!!”

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Posted 3 years ago

“The installer was very knowledgeable and efficient. He talked me through the options for positioning the charger and explained why we couldn't have it in our first choice position.”

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Posted 3 years ago

“Customer service experience has been a complete disaster. Was in the call queue at position number five for FORTY-FIVE minutes. Clearly there is nobody there on a Friday. Charger brand new, does not work, instructions also do not work and raising a case via the app just caused the site the give error messages about their CRM Salesforce. HORRIBLE customer experience, REALLY REGRETTING my decision to buy Pod Point!!”

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Posted 3 years ago

“Really bad experience with the installation. Had to wait for a long time and then installation was cancelled twice on the day as Engineer was sick. The lady at the reception taking the call was extremely helpful when I called to complain and rearranged immediately. We also had issues with the wiring as POd Point would not take the wires over the flat room and we had to arrange for another electrician to come and do that part. Even after sending photos etc of how it has been done and how it looks when the Engineer finally arrived, he said he was not happy with it and went away. We had to then do some more work to reinforce the wiring over the flat roof. When the kit was finally installed, it was done seamlessly though. Overall too much hassle over the entire process.”

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Posted 3 years ago

“Had my POD POINT installed in November, my new car delivered last Thursday (now Tuesday)..the POD POINT does not work, it took an hour to speak to an 'expert' advisor who could not help. Apparently the POis not activated on their system. Another department were supposed to call back the same day. I have had no contact from them, can't email just leave a message on their feedback form, I have done this twice...Still nothing. Poor customer service and can't charge my car. I work in the community for the NHS.”

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Posted 3 years ago

“Good, efficient service and a good price.”

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Posted 3 years ago

“Installation was longer than I thought but absolutely fine. Very pleasant and helpful installer”

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Posted 3 years ago

“Getting my Pod point installed was not as straight forward as it should have been. Photos were required, then videos that needed an external video transfer page were required, in the end an engineer was sent out so I could show him the route exactly as I wanted it. I can't imagine how the older generation or someone not so computer literate would be able to go through this. Engineer sent to scope out job in first place would have been best. Installation went very well, very neat and exactly as required as the engineer doing the install was the same engineer who carried out the site survey. Very happy with this part of the job.”

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Posted 3 years ago

“Quick, friendly, and very professional. Couldn't have asked for a better service.”

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Posted 3 years ago

“Haydn arrived well in time and so started a very neat and tidy installation - confirming prior all the details of cable layout and positioning of the charging Pod. Absolutely fantastic customer rapport and care - over and above the best! Really really really really happy!!!”

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Posted 3 years ago

“Installer was brilliant, talked me through the system and tidied up after the installation. 10/10, thank you! The installation appointment was short notice due to a cancellation.”

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Posted 3 years ago

“Matthew was really informative and thoroughly professional. Very pleased with the prompt delivery and communication throughout.”

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Posted 3 years ago

“Quick and efficient, polite service. No issues with workmanship and recieved a good handover.”

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Posted 3 years ago

“very good installer, helpful.”

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Posted 3 years ago

“I usually dislike most interactions online especially when quite a bit of info is required to be loaded up ( necessary in this case to establish what you’re set up is at home). Pod point came back very quickly with just one query. They offered me an installation date very quickly, too quick for me, but rearranging was easy. Installation was super smooth with power down for less than 15 mins. No problems since and pod nicely linked with App ( but wait a week for pod to load onto central system)”

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Posted 3 years ago

“Quick appointment and very quick installation. Very friendly staff who did high-quality work. would 100% recommend.”

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Posted 3 years ago

“I have given 5stars based on the installation on the day and overall office support. However, we were disappointed to learn that a locking system did not come as part of our package even though we had been assured that it did. The fitter on site rectified this but at extra cost. Obviously there was misunderstandings during the ordering process”

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Posted 3 years ago

“Very clean, efficient installation”

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Posted 3 years ago

“The engineer messaged a. Day before the expected time of arrival. Finished his job on time. However when I first tried charging m car same night , cable got stuck in the Pod. The engineer who installed the pod point refused to help and advising me to contact customer care. As it was over the weekend I could not get any help. I sent several emails.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,140 reviews