Getting my Pod point installed was not as straight forward as it should have been. Photos were required, then videos that needed an external video transfer page were required, in the end an engineer was sent out so I could show him the route exactly as I wanted it. I can't imagine how the older generation or someone not so computer literate would be able to go through this. Engineer sent to scope out job in first place would have been best. Installation went very well, very neat and exactly as required as the engineer doing the install was the same engineer who carried out the site survey. Very happy with this part of the job.