Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication with us with a very tidy installation.”

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Posted 2 years ago

“Very smooth install, no problems.”

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Posted 2 years ago

“Great installation and very knowledgeable staff. Been putting off for ages as I thought my home electrics were not suffice. After a few pics send to them there customer support was brilliant.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very efficient, highly recommend.”

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Posted 2 years ago

“The fitter arrived on time and went about the installation process very professionally, cleaning up after himself and not causing any disruption to our day.”

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Posted 2 years ago

“The installer promptly arrived as advised and proceeded to ask a few relevant questions about the placement and installation process and explained what would happen at every stage. He then did a demonstration of where the pod point would be located and how he would proceed. I found that to be good and informative. After installation he explained how it would work and went through the activation process with me. He was very professional and good.”

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Posted 2 years ago

“Dear Sir / Madam Thank you, the wall units had been installed as scheduled in July 2022, unfortunately the 7 meters cable was not enough, I was advised by the technician that you will contact me to arrange for 10 meters cable delivery and I will need to pay the difference between the 2 cables. Can you kindly update arrange this issue for me as I am receiving the car by the end of this month. I had send an email last year requesting the delivery for the 10 meters cable, but there was no response. Kind regards Abdelrahamn Elsheik 17 Kevin Gardens, Brighton, BN2 6RR”

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Posted 2 years ago

“I have a Solar panel. I told the engineer before the installation. He said, that's fine. But after the installation, when I asked how it would use the electricity from Solar panel. He said, he does know about. This is really frustrating and I want full refund if you can't with Solar Panel.”

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Posted 2 years ago

“Went to use pod for first time an pod showing red light would Not charge , Charged for ladders an when men arrived to fit pod , ladders had not arrived had to be rescheduled Asked for call off manager did not get this”

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Posted 2 years ago

“Installation Engineer was timely, professional and cordial at all times and explained everything that was due to take place. The only small gripe was the inability to pair to the app but this does not appear anyway related to the engineer. This pairing is now resolved after feedback to the support team”

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Posted 2 years ago

“Very professional, tidy and efficent service from your engineer, Nilesh. No complaints at all - just need an EV (delayed delivery!) to be able to use it now!”

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Posted 2 years ago

“Took a while to get things organised, happy with the finished job.”

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Posted 2 years ago

“Thanks a very good fit out by Eddy, efficient, helpful and quick!”

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Posted 2 years ago

“It's quite difficult at first to line up exactly what is required because its done remotely through video calls. When the installation engineer arrived the experience became 10x better.”

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Posted 2 years ago

“Not one of the best implementation experiences. Product works ok, but again, connecting and activating the app was super fiddly.”

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Posted 2 years ago

“The engineer was great, he explained everything very clearly. He was very friendly and I am very happy with the professional and helpful behaviour of the engineer. Thank you!! Great work!!”

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Posted 2 years ago

“The installer was very knowledgeable and efficient. He talked me through the options for positioning the charger and explained why we couldn't have it in our first choice position.”

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Posted 2 years ago

“Customer service experience has been a complete disaster. Was in the call queue at position number five for FORTY-FIVE minutes. Clearly there is nobody there on a Friday. Charger brand new, does not work, instructions also do not work and raising a case via the app just caused the site the give error messages about their CRM Salesforce. HORRIBLE customer experience, REALLY REGRETTING my decision to buy Pod Point!!”

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Posted 2 years ago

“Really bad experience with the installation. Had to wait for a long time and then installation was cancelled twice on the day as Engineer was sick. The lady at the reception taking the call was extremely helpful when I called to complain and rearranged immediately. We also had issues with the wiring as POd Point would not take the wires over the flat room and we had to arrange for another electrician to come and do that part. Even after sending photos etc of how it has been done and how it looks when the Engineer finally arrived, he said he was not happy with it and went away. We had to then do some more work to reinforce the wiring over the flat roof. When the kit was finally installed, it was done seamlessly though. Overall too much hassle over the entire process.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews