Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,140 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was worried that the installation would be problematic due to the location of the electricity supply and the location for the pod to be mounted being awkwardly placed from each other. However, my worries were unfounded and the installation was completed without fuss or disruption, and in a timely fashion with everything left very neat and tidy. One happy customer. I have yet to actually use the charger though as my car is still on order.”

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Posted 3 years ago

“Actual installation on its own would score 5/5 however electronic dealings in lead-up abysmal with responses taking at least 48 hours. When chased for a response immediate reply given. When questioned, no response to my query as to why the customer was expected to complete the initial survey. No response to my email stating I was 76, not so agile any more and not very tech savvy. still await an explanation for the reference made to on-going covid 19 regulations, what were they at the end of April 2023 ?”

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Posted 3 years ago

“The whole process from initial enquiry to completion was seemless. Graham the engineer was very polite, friendly and professional. Solo 3 looks great. Thanks very much.”

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Posted 3 years ago

“The appointment was organised very quickly. The engineer arrived on time, was very polite and explained what he was going to do very clearly. The work was carried out to a very high standard.”

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Posted 3 years ago

“Very quick to arrange installation when car was due to arrive.”

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Posted 3 years ago

“Good communication with us with a very tidy installation.”

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Posted 3 years ago

“Very smooth install, no problems.”

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Posted 3 years ago

“Great installation and very knowledgeable staff. Been putting off for ages as I thought my home electrics were not suffice. After a few pics send to them there customer support was brilliant.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very efficient, highly recommend.”

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Posted 3 years ago

“The fitter arrived on time and went about the installation process very professionally, cleaning up after himself and not causing any disruption to our day.”

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Posted 3 years ago

“The installer promptly arrived as advised and proceeded to ask a few relevant questions about the placement and installation process and explained what would happen at every stage. He then did a demonstration of where the pod point would be located and how he would proceed. I found that to be good and informative. After installation he explained how it would work and went through the activation process with me. He was very professional and good.”

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Posted 3 years ago

“Dear Sir / Madam Thank you, the wall units had been installed as scheduled in July 2022, unfortunately the 7 meters cable was not enough, I was advised by the technician that you will contact me to arrange for 10 meters cable delivery and I will need to pay the difference between the 2 cables. Can you kindly update arrange this issue for me as I am receiving the car by the end of this month. I had send an email last year requesting the delivery for the 10 meters cable, but there was no response. Kind regards Abdelrahamn Elsheik 17 Kevin Gardens, Brighton, BN2 6RR”

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Posted 3 years ago

“I have a Solar panel. I told the engineer before the installation. He said, that's fine. But after the installation, when I asked how it would use the electricity from Solar panel. He said, he does know about. This is really frustrating and I want full refund if you can't with Solar Panel.”

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Posted 3 years ago

“Went to use pod for first time an pod showing red light would Not charge , Charged for ladders an when men arrived to fit pod , ladders had not arrived had to be rescheduled Asked for call off manager did not get this”

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Posted 3 years ago

“Installation Engineer was timely, professional and cordial at all times and explained everything that was due to take place. The only small gripe was the inability to pair to the app but this does not appear anyway related to the engineer. This pairing is now resolved after feedback to the support team”

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Posted 3 years ago

“Very professional, tidy and efficent service from your engineer, Nilesh. No complaints at all - just need an EV (delayed delivery!) to be able to use it now!”

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Posted 3 years ago

“Took a while to get things organised, happy with the finished job.”

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Posted 3 years ago

“Thanks a very good fit out by Eddy, efficient, helpful and quick!”

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Posted 3 years ago

“It's quite difficult at first to line up exactly what is required because its done remotely through video calls. When the installation engineer arrived the experience became 10x better.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,140 reviews