Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top job done, very pleased with Gary (I think his name was) all well explained set up and clean and tied install”

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Posted 2 years ago

“Simple, Easy and quick”

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Posted 2 years ago

“Haven't used it yet but after some issues setting up the pod point app it seems to be working okay now i.e. blue with flashing pink light.”

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Posted 2 years ago

“Very polite and professional service would recommend 👌”

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Posted 2 years ago

“Really helpful Engineer”

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Posted 2 years ago

“Friendly and professional. Gave very good practical and real world advice on the unit.”

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Posted 2 years ago

“Excellent product and working well, but time from order to installation was over a month and then installation took two visits and a lot of chasing thereafter 😪 If I could have cancelled I would have, but charger was part of a car purchase package so had to grin and bear it. The second installer was excellent.”

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Posted 2 years ago

“Great service, engineer was very helpfull.”

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Posted 2 years ago

“Very quick, efficient service and some great customer service from Yasin in particular.”

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Posted 2 years ago

“Excellent service and Hayden was excellent. Very friendly”

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Posted 2 years ago

“Our Engineer (Matt) was great. He worked efficiently and timely and explained everything very well (even answering my questions very patiently). He informed me when the power was going to be switched off, walked me through everything post-installation and gave very clear guidance on the use of the App. Have not yet used the pod but am very pleased with the standard of the installation.”

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Posted 2 years ago

“The whole experience, from placing the order to the charger being installed was very frustrating. Completed all the paperwork on day one, submitted forms to Northern Powergrid due to a looped supply. Then heard nothing for 4 weeks until i chased it. Northern Powergrid confirmed they had given PodPoint permission to do the work 3 weeks previously. Due to this delay, i had to wait a total of 16 weeks for my charger to be installed. Communication from PodPoint during this period was almost nonexistent. However, I have to say, the engineer who eventually installed my charger was absolutely first-rate. He was very professional and the installation was excellent.”

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Posted 2 years ago

“The installation was perfect - the engineer was clearly experienced and very knowlegeable. The home charge was without issue within a few hours.”

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Posted 2 years ago

“Very good and very professional.”

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Posted 2 years ago

“Installation was quick and professional, there was no mess. After the installation, i was shown and told how the POD point worked, friendly and professional service, would recommend.”

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Posted 2 years ago

“Clear web ordering and easy to follow pre install check. Real person on the end of the phone for queries. Order to install”

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Posted 2 years ago

“Great service and installation”

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Posted 2 years ago

“Fast and efficient”

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Posted 2 years ago

“The details of the photos required were withing the order form and the order form could not be saved. It would have been better to have all the instructions for the photos before the form to allow taking them before starting the form. It would also be useful to be able to save the form before submitting. A lot of the pre installation details were relying on the customer knowing where the most suitable installation point and route would be. This was difficult to assess without having a pod expert to ask. Once the order had been submitted there was no way to track the order to see if it was being assessed or how long it would be until someone contacted. The engineer arrived later than allocated slot but it was ok as we had almost expected it not knowing where the engineer would be travelling from. After the engineer had left we tried to charge the car but it kept stopping and the red light came on. We tried several times and every time this happened. We raised a request to fix it and the response came the next day. The remote help was very quick and we were able to charge the car. However, it was deemed that the engineer would have to visit again to permanently fix the fault. An appointment was made a week later and the engineer arrived later than arranged again. The fix was quick as it was a loose wire in the pod.”

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Posted 2 years ago

“Communication has been very good with the Podpoint Team, Installation was completed very well with no mess left. Installer was very helpful explaining all the way through and after Installation.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews