The details of the photos required were withing the order form and the order form could not be saved. It would have been better to have all the instructions for the photos before the form to allow taking them before starting the form. It would also be useful to be able to save the form before submitting. A lot of the pre installation details were relying on the customer knowing where the most suitable installation point and route would be. This was difficult to assess without having a pod expert to ask. Once the order had been submitted there was no way to track the order to see if it was being assessed or how long it would be until someone contacted. The engineer arrived later than allocated slot but it was ok as we had almost expected it not knowing where the engineer would be travelling from. After the engineer had left we tried to charge the car but it kept stopping and the red light came on. We tried several times and every time this happened. We raised a request to fix it and the response came the next day. The remote help was very quick and we were able to charge the car. However, it was deemed that the engineer would have to visit again to permanently fix the fault. An appointment was made a week later and the engineer arrived later than arranged again. The fix was quick as it was a loose wire in the pod.