Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To book a slot took a long time, emails got replied to after so many days, even called many times and left messages, no reply. Installation day was fine, explained everything.”

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Posted 2 years ago

“Good good good”

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Posted 2 years ago

“Turned up in time, no fuss, excellent service”

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Posted 2 years ago

“Excellent service from start to finish. Good communication from the office and the engineer Mike. Very tidy job, no mess. Good insight and knowledge from the engineer.”

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Posted 2 years ago

“Installation was excellent. The only issue was the fact I cannot paid the charger to my Mobile phone as there is no barcode on the charger”

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Posted 2 years ago

“Top marks to James the installer, really nice person and did a great job”

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Posted 2 years ago

“10 out 10 installation is neat and tidy and looks very smart.”

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Posted 2 years ago

“The installer arrived on time and was able to start work quickly. He worked efficiently and did a very neat job. He helped me set up the charger and talked me through how it worked. Overall I'm very impressed by the service.”

Pod 5 star review on 11th September 2023

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Posted 2 years ago

“Excellent service from booking through to installation. The installer arrived on time and explained everything that was going to happen and how long the power would be switched off. Once completed the installer ran through the operating procedure.”

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Posted 2 years ago

“Great service, did what they said they were going to do. friendly installation guy 😊”

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Posted 2 years ago

“The installation was very professionally conducted and in a timely manner”

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Posted 2 years ago

“The App is not user-friendly. staff member tells you what they think is right to finish the call at that point. I would not recommend it to anyone. They did not explain the app or the reason behind having a key lock.”

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Posted 2 years ago

“Very good and good service. Excellent job”

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Posted 2 years ago

“Very helpful and efficient. Thank you!”

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Posted 2 years ago

“Excellent instal, quick and hassle free and Rowland was friendly and helpful”

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Posted 2 years ago

“It was a pleasant experience from ordering to installation. Well explained and instructions were clear prior to installation. Kudos to Denroy for a superb and professional installation service. He went way and beyond from providing alternative suggestions to keeping the area clean, instructions were brief but clear when using the charger. Thank you!”

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Posted 2 years ago

“Really pleased with the installation service from Adam. He was friendly and happy to answer questions. In terms of PodPoint I found it difficult to be in touch with a person I could talk to and this was frustrating at times. The email suddenly announcing that our PodPoint would be fitted the following day with less than 12 hours notice was particularly annoying. Especially as it was accompanied by a message that stated unless I gave 24 hours notice of the need to change the date I may be charged a penalty. I had already stated that the best days for the fitting are Thursdays and Fridays. There's simply not enough personal service for such an expensive item.”

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Posted 2 years ago

“Brilliant. At the point of order - I was advised that the installation would typically take 2-3 weeks. It was installed after 1 week. The installer called ahead of time, was very friendly, and professional and advised us on a better location to mount the unit, which is far more discrete and convenient. He also cleaned up after himself - as much as reasonably expected! He made sure that we tested it and that I was fully connected before he left. After he left, I couldn't get the cable out of the universal charger. I rang the installer directly and he was very helpful. I then rang the central helpline and got some prompt help. Thankfully the charger came out with ease the next morning. All in all - a quick and seamless process, cannot fault it. Much appreciated!”

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Posted 2 years ago

“Fantastic service all round, from advice ahead of installation, discussions around survey specifics, quick appointment turn around / lead time, and a product that looks good with App technology that looks like it will work really well (remote charging / charge schedules, usage monitoring etc) Happy customer!”

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Posted 2 years ago

“The Pod Point has been fitted to our property for 6 days and hasn't worked yet. Several attempts to arrange a replacement has failed. I asked for it to be removed and refunded the money, so i may buy from another supplier, I was cut off.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews