Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,137 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was knowledgeable,professional and very friendly”

Pod 5 star review on 13th September 2023

Helpful Report

Posted 2 years ago

“Did what they needed to do to get my home charger installed. This included an on-site survey, installation and demonstration of the charger working and being disconnected. We got off to a bumpy start where I was waiting for the site survey to confirm if it was possible to put the charger in the location we wanted. After two weeks of waiting, I was told that if I paid for the installation the survey would be prioritised. So I did. And it was. Unfortunately the installation process had to be done in two separate visits, one week apart. However I am very pleased with the end result: They have put the charger in the location we wanted and it charges the vehicle. Some of the communication from PodPoint was acronym-heavy and I had to call to ask for their questions to be translated into plain English, but their phone system is amongst the best I have ever experienced. They answered quickly, knew who I was and could answer the questions there and then. Very impressed with this aspect of their customer relations.”

Helpful Report

Posted 2 years ago

“Amazing service from start to finish. Very quick and I would highly recommend the installer an asset to pod point”

Helpful Report

Posted 2 years ago

“Your engineer/installer was very nice, he is a credit to your organisation. Super helpful and knowledgeable and explained everything I asked. Highly recommend him.”

Helpful Report

Posted 2 years ago

“Corey was excellent doing the install - the pod point booking process was overly complicated and long winded.”

Helpful Report

Posted 2 years ago

“Very good, the engineer was very friendly and informative”

Helpful Report

Posted 2 years ago

“No complaints whatsoever. Thoroughly professional service with excellent communication throughout. Would highly recommend.”

Helpful Report

Posted 2 years ago

“The Engineer was very informative and knowledgeable, the installation when as planned, he explained how the system works and how to reset it should a problem arise. A tidy neat job.”

Helpful Report

Posted 2 years ago

“Been having WiFi connections problems since installation over 2 yes ago. This does no effect any other device I have connected to my WiFi. It's intermittent but has gradually got worse over time to present day where I can no longer reconnect manually following the podpoint guide. On one occasion it was suggested there was a motherboard fault but at no time could I get an engineer to come. I am now no longer able to use the timed settings in the podpoint app to take advantage of cheap electric overnight and the only way to do this is to stay up until 12:30 at night and then plug the charger into the car, else I have to charge at the more expensive day rate. It's getting rediculous so I have decided to lodge a formal complaint. Just waiting for someone to send me the complaints procedure. If I don't get it it I guess I'll have to go through the Ombudsman. Appalling service. Such a shame cus when the charger does work it's great and the app is very useful.”

Helpful Report

Posted 2 years ago

“Excellent service, from order to installation takes less than one week.”

Helpful Report

Posted 2 years ago

“Everything went very smoothly and the engineer was polite and helpful.”

Helpful Report

Posted 2 years ago

“The pod point is great BUT there is lack of coordination between the office and the engineers. We had two different engineers that came and both needed to do a survey because the first survey was not passed on. We also found it difficult to get all the information that was needed for an easy installation.”

Helpful Report

Posted 2 years ago

“Excellent service Efficient and user friendly”

Helpful Report

Posted 2 years ago

“Guy , our Pod Point installer was friendly and very efficient he was very professional in fitting our charger ,nothing was a problem Finish was neat and tidy ,no wires showing ! very pleased with the charger . thanks Pod Point . Lefkios from Northolt”

Pod 5 star review on 12th September 2023

Helpful Report

Posted 2 years ago

“Most satisfactory”

Helpful Report

Posted 2 years ago

“Danny - the installer was very helpful, efficient and knowledgeable. He did a great job and kept everything tidy. Thank you.”

Helpful Report

Posted 2 years ago

“Impressed by speed of response to original enquiry and timetable for getting a charging point installed. Installer (Jacob) was very helpful and went to some trouble to put the charger exactly where I wanted it.”

Helpful Report

Posted 2 years ago

“Engineer was polite and friendly. Cleaned up after himself and was happy to help.”

Helpful Report

Posted 2 years ago

“Punctual, polite, professional, efficient.”

Helpful Report

Posted 2 years ago

“Prompt arrival, very efficient and personable installer, great finish, thank you.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,137 reviews