Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from start to finish. Very quick and I would highly recommend the installer an asset to pod point”

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Posted 2 years ago

“Your engineer/installer was very nice, he is a credit to your organisation. Super helpful and knowledgeable and explained everything I asked. Highly recommend him.”

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Posted 2 years ago

“Corey was excellent doing the install - the pod point booking process was overly complicated and long winded.”

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Posted 2 years ago

“Very good, the engineer was very friendly and informative”

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Posted 2 years ago

“No complaints whatsoever. Thoroughly professional service with excellent communication throughout. Would highly recommend.”

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Posted 2 years ago

“The Engineer was very informative and knowledgeable, the installation when as planned, he explained how the system works and how to reset it should a problem arise. A tidy neat job.”

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Posted 2 years ago

“Been having WiFi connections problems since installation over 2 yes ago. This does no effect any other device I have connected to my WiFi. It's intermittent but has gradually got worse over time to present day where I can no longer reconnect manually following the podpoint guide. On one occasion it was suggested there was a motherboard fault but at no time could I get an engineer to come. I am now no longer able to use the timed settings in the podpoint app to take advantage of cheap electric overnight and the only way to do this is to stay up until 12:30 at night and then plug the charger into the car, else I have to charge at the more expensive day rate. It's getting rediculous so I have decided to lodge a formal complaint. Just waiting for someone to send me the complaints procedure. If I don't get it it I guess I'll have to go through the Ombudsman. Appalling service. Such a shame cus when the charger does work it's great and the app is very useful.”

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Posted 2 years ago

“Excellent service, from order to installation takes less than one week.”

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Posted 2 years ago

“Everything went very smoothly and the engineer was polite and helpful.”

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Posted 2 years ago

“The pod point is great BUT there is lack of coordination between the office and the engineers. We had two different engineers that came and both needed to do a survey because the first survey was not passed on. We also found it difficult to get all the information that was needed for an easy installation.”

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Posted 2 years ago

“Excellent service Efficient and user friendly”

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Posted 2 years ago

“Guy , our Pod Point installer was friendly and very efficient he was very professional in fitting our charger ,nothing was a problem Finish was neat and tidy ,no wires showing ! very pleased with the charger . thanks Pod Point . Lefkios from Northolt”

Pod 5 star review on 12th September 2023

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Posted 2 years ago

“Most satisfactory”

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Posted 2 years ago

“Danny - the installer was very helpful, efficient and knowledgeable. He did a great job and kept everything tidy. Thank you.”

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Posted 2 years ago

“Impressed by speed of response to original enquiry and timetable for getting a charging point installed. Installer (Jacob) was very helpful and went to some trouble to put the charger exactly where I wanted it.”

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Posted 2 years ago

“Engineer was polite and friendly. Cleaned up after himself and was happy to help.”

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Posted 2 years ago

“Punctual, polite, professional, efficient.”

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Posted 2 years ago

“Prompt arrival, very efficient and personable installer, great finish, thank you.”

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Posted 2 years ago

“The installer was polite, knowledgeable and helpful and explained how to operate my external charger. He cleaned up after himself and left it in a good condition.”

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Posted 2 years ago

“Everything O.K.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews