Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was very considerate and did an amazing job of hiring the cables and make sure the mess was hidden away from plain sight”

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Posted 2 years ago

“very helpful throughout whole process, the guy who came to fit it texted the day before making sure we was all set to go which helped.”

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Posted 2 years ago

“The website: good. The initial installation date was canceled 30 minutes AFTER the end of the installation window! - very, very annoying! The product: appears to be good - not used yet The installer: very professional.”

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Posted 2 years ago

“It was disappointing that a check that needed to be made with National Grid added a delay that felt unavoidable as POd point didn't identify the requirement until after we had paid for the service The POd Point employee that carried out the actual installation was excellent”

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Posted 2 years ago

“Professional, efficient and friendly. Thank you.”

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Posted 2 years ago

“Great process, very happy with the installation by Mike.”

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Posted 2 years ago

“On time, very efficient, Knowledgeable and polite”

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Posted 2 years ago

“Ordered and Installed without any issues. The electrician installed the unit in my preferred position and was efficient, clean and carried out the work with care.”

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Posted 2 years ago

“Very efficient and successful installation.”

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Posted 2 years ago

“Great product and the installation was smooth and very considerate of property.”

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Posted 2 years ago

“Quick efficient service great installation works perfectly”

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Posted 2 years ago

“The installer was very good but the process we went through before the installation were long and poor.”

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Posted 2 years ago

“Danny was great, super professional and friendly”

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Posted 2 years ago

“Quick service for the installation.”

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Posted 2 years ago

“Very good installation and advice”

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Posted 2 years ago

“Very professional & efficient”

Pod 5 star review on 13th September 2023

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Posted 2 years ago

“Good experience”

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Posted 2 years ago

“Hayden did a fantastic job of the installation was punctual kept us informed and answered every question we asked .”

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Posted 2 years ago

“The engineer was knowledgeable,professional and very friendly”

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Posted 2 years ago

“Did what they needed to do to get my home charger installed. This included an on-site survey, installation and demonstration of the charger working and being disconnected. We got off to a bumpy start where I was waiting for the site survey to confirm if it was possible to put the charger in the location we wanted. After two weeks of waiting, I was told that if I paid for the installation the survey would be prioritised. So I did. And it was. Unfortunately the installation process had to be done in two separate visits, one week apart. However I am very pleased with the end result: They have put the charger in the location we wanted and it charges the vehicle. Some of the communication from PodPoint was acronym-heavy and I had to call to ask for their questions to be translated into plain English, but their phone system is amongst the best I have ever experienced. They answered quickly, knew who I was and could answer the questions there and then. Very impressed with this aspect of their customer relations.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews