Key lock was not installed on our home pod point despite being paid for. I’ve contacted customer services several times by message and left a message on the telephone. I have not had any response apart from one message saying that my case had been passed onto “Alexander” to deal with. Not heard anything from Alexander. The installer was very good but the whole experience has been spoiled by the lack of response subsequently. The fact that the key lock has been paid for and the failure to rectify the problem gives the impression that Pod Point does not look after its customers.