Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people doing the installation had the wrong time slot down, should have been 8-10am, they had it down as afternoon. Luckily due to a cancellation did get to me at a reasonable time but I still had to leave a few minutes before they finished and they weren't able to wait for me to get back. The charger fitted was not the tethered unit as requested - the people installing told me they would have to come back and fit a tethered unit at a later date. When I tried the charger out it didn't work. I didn't realise this initially, only found out after leaving the car plugged in all day, which meant cancelling my journey the next day. I had a visit from Western Power after the charger was fitted - they stated that they would have to dig up the neighbour's drive to change the power supply to both of our houses, to avoid a risk of the charger overloading the system and lights dimming etc. They also looked at the connection in the meter cupboard and said that a) it couldn't go there as there had to be space for a smart meter and b) it was fitted upside down so it appeared to be off when on and vice versa. At the moment I am waiting for the dealer that sold me the car to resolve some issues. Once they have done this I may need to rearrange installation, but only once I am satisfied that all of the problems I've encountered will be fixed.”

Helpful Report

Posted 7 years ago

“Wife took a day holiday Only to be phone on the day to say engineer not coming . I’m not due compensation Build gave me £50 for not showing on the day.”

Helpful Report

Posted 7 years ago

“Waited nearly 2 months for our installation after payment. Been cancelled 3 times and thoroughly fed up. Unprofessional and very disappointing. Going to ask for a full refund and use another supplier. Don't bother if you live anywhere near Salisbury as they can't get a local fitter. Ringing on the day of installation is also unfair as had to take 3 separate days off work.”

Helpful Report

Posted 7 years ago

“Installer wired into the meter, resulting in Revenue Protection services invoicing £380 for theft and tampering. Same installer came back 18months later (despite requesting s.o. else) to swap type 1 to type 2 cable. Paid £270 for the privilege but charger did not work as he didn’t test. Came back 2 weeks later, said circuit board was stuck. Now charger is working but slower than granny cable. Unable to contact podpoint, constantly on vm. I realise we were unlucky with rogue installer but we will now take legal action to get refund for rev protect fine and compensation. Unacceptable.”

Helpful Report

Posted 7 years ago

“Initial survey did not notice issues and they were only flagged after payment, very poor co-ordination between different staff, engineers had to come 3 times rather than once as a result and lack of communication has caused me ongoing issues with landlord. Various staff members made commitments and then did not follow up on them. Overall a very amateur operation. Only redeeming feature is that staff were always very friendly.”

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Posted 7 years ago

“It have taken six months to get the installation done at my house!”

Helpful Report

Posted 7 years ago

I'm very sorry you had to wait so long to get your install. We always do our best to install our Pod's as quick as we possibly can. In this case, as you live in the outer Hebrides, and we didn't have a fixed installer there to do the job. We first had to source, vet and train a local installer to get the job done, and this took a bit of time. We're sorry for the inconvenience but we wanted to make sure we got the right person and they were suitably prepared to do a good job.

Posted 7 years ago

“I kept being asked the same questions. Subsequent contact did not know what information I had sent before. I kept being asked the same questions and to send the same photographs. I was told different things about my supply. My application was forgotten after I made payment and I had to chase for the pod point installation. When an installer finally arrived I was told the electricity supply had issues and that I would have to sign a disclaimer. Noone knew that I had had someone to survey the electricity supply by podpoint before. A complete fiasco and a very unsatisfactory experience.”

Helpful Report

Posted 7 years ago

“The engineer did not arrive on time, no call to confirm he was running late. After 3 calls and one e mail someone confirmed the engineer will not be coming 2.5 hours after the time slot, not veryimpressed”

Helpful Report

Posted 7 years ago

“We have 3 units, one of which has not worked properly since day 1. They send engineers with no knowledge of what to do. Very frustrating.”

Helpful Report

Posted 7 years ago

“Pod point claims that they are compatible with the Renault Zoe and I just find out that it is not true. Just got a Renault Zoe 2015 (second hand) and it keeps rejecting the charge. They blame on Renault software but it has been fine with other suppliers. Very disappointed as they said they cannot do anything to fix it.”

Helpful Report

Posted 7 years ago

“1. Installer was great BUT 2. When electrics shorted and wouldn't reset when vehicle was first plugged in, Podpoint 'Out of hours support' just didn't want to know - leaving my family without electricity or the means to cook, with no offer of any support until potentially several days later - extremely poor. Superstar original installer whose details I had by chance sorted this. 3. Plugging car in shorts house electrics out approx once per week - not yet resolved, 3 months on. The supervisor who got in touch to discuss an inspection of installation stopped replying to my messages when I informed him of the fault - shocking lack of ownership.”

Helpful Report

Posted 7 years ago

“Lots of small things from cross threading the screw in the breaker near the fuse box, to leaving bare earth wires exposed, leaving a flappy bit of plastic cable housing at the bottom of the stairs for the kids to kick and trip on, damaging the existing plugs, leaving the cable casing uncapped oh and we can't gate it to connect to wifi there's no "podpoint" wifi detectable even after resets... so overall not a great experience.”

Helpful Report

Posted 7 years ago

“My smoke alarms all activated and unable to silence!! Was all fine prior to works”

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Posted 7 years ago

“Micheal Feeney didn't even turn up!!! Don't mind unable to make it, but not to phone, text or reply to my answer phone messages, extremely poor service. After several hours wasted waiting on a sunny Saturday I presume he's not coming. Helpline phone number was no help either. I'm very disappointed, and annoyed.”

Helpful Report

Posted 7 years ago

“I was provided incorrect information which stated I needed a new fuse board installed before the Pod Point was installed. I paid £360 to have a new fuse board installed. It turns out I did not need a new fuse board as the Pod Point is not installed into the fuse board but into its own separate circuit breaker. I never received a confirmation email from Pod Point only text message. I never had the opportunity to upgrade to a future proof charger or to choose the charger type I wanted.”

Helpful Report

Posted 7 years ago

“He arrived at 1.45 and left at 8pm, he has left a big hole in the porch ceiling which is only 6 months old, the trunking is crooked nothing was said about a safety certificate and no attempt to tidy up”

Helpful Report

Posted 7 years ago

“Before I ordered, I was assured that my home electrical supply did not require uprating. On this basis I proceeded. After the installation SSEB contacted me that PODPOINT had asked for cable uprating works estimate. I should have been told before agreeing. This is unfaithful and very bad, shameful practice. Nobody answers to my email contacts to clarify I would not recommend PODPOINT to anyone.”

Helpful Report

Posted 7 years ago

“Sorry bit I am absolutely disgusted with Pod point. They made me wait weeks for an installation date. Turned up over 3 hours late, after I called them continuously (no call from them to say they were running late). Then the engineer told me I did not have an adequate electricity supply (which Scottish power said was not true) but left with no charging point. Now they want an extra £200 as the cabling needs to be longer. I wish I had not used them. They are very helpful until they have your money and then ignore you after that. Also they are not based in Scotland so travel up from England (probably why we have to wait so long I am writing to the Scottish Government to ask them to give support to a Scottish based company.”

Helpful Report

Posted 7 years ago

“The Pod Point install experience was very good. It was fortunate I was there to help as the cable had to be run from the meter box so I had to prepare the ground for the cable run (about 42 feet) while the install engineer was doing the electrics, if I hadn't of been there the whole install booking would have to have been abandoned. Had there been a pre-install survey the site would definitely have been prepared. However, the install engineer and I worked well together and got the pod point installed and tested within the allotted time frame. I successfully charged my car fully with pod point overnight and was pleased with the product. However, when I next used pod point the next day to top up the battery the system had failed (red light). I contacted the help desk and we went through some resets. Initially remotely by the HD and then by me on site guided by the HD. Pod Point failed to reset. So the HD advised me that a member of the service team will be in touch to arrange site visit. That was three days ago and I haven't heard a peep from Pod Point. I am not very happy and hence to low score for the install.”

Helpful Report

Posted 7 years ago

“The installer was excellent and went above and beyond to resolve however we had a faulty POD point which caused us lots of inconvenience as we relied on it to work. This caused us disruption at home and having to get charged elsewhere due to time constraints.”

Helpful Report

Posted 7 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews