1. Installer was great BUT 2. When electrics shorted and wouldn't reset when vehicle was first plugged in, Podpoint 'Out of hours support' just didn't want to know - leaving my family without electricity or the means to cook, with no offer of any support until potentially several days later - extremely poor. Superstar original installer whose details I had by chance sorted this. 3. Plugging car in shorts house electrics out approx once per week - not yet resolved, 3 months on. The supervisor who got in touch to discuss an inspection of installation stopped replying to my messages when I informed him of the fault - shocking lack of ownership.