I kept being asked the same questions. Subsequent contact did not know what information I had sent before. I kept being asked the same questions and to send the same photographs. I was told different things about my supply. My application was forgotten after I made payment and I had to chase for the pod point installation. When an installer finally arrived I was told the electricity supply had issues and that I would have to sign a disclaimer. Noone knew that I had had someone to survey the electricity supply by podpoint before. A complete fiasco and a very unsatisfactory experience.